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 Vehicle Maintenance Advisor (261036-724)

Details
Country: USA
Location: Illinois-Chicago North Des Plaines
Total applied: 42
Job Category:Customer Support/Client Care
Location:US-IL-Des Plaines
Status:Full Time, Employee
Occupations:Call Center;Technical Customer Service
Career Level:Experienced (Non-Manager)
Vehicle Maintenance Advisor (261036-724)

Wheels, Inc. pioneered the concept of auto leasing in 1939, and is a leader in automotive fleet management, providing a full range of specialized services to corporations. Today, Wheels has 550 employees, manages more than 240,000 vehicles and is part of one of the largest private companies in North America. Wheels, Inc. has been selected as one of "Chicago 101 Best & Brightest Companies to Work For" and honored as one of the nation's most innovative users of information technology. Come see what we are so excited about.Description



THIS POSITION MAY BE LOCATED IN EITHER DES PLAINES, IL OR BEACH PARK, IL. The role of the Advisor is to manage vehicle maintenance repairs on behalf of Wheels and within our clients' parameters. This specialized/technical position will spend the majority of the time negotiating with vendors on proper repair procedures, cost effective pricing and vehicle downtime. While approving repairs on our client's behalf, special attention must be given to ensure specific client approval parameters are followed and when appropriate, contact clients for additional approvals.

KEY RESPONSIBILITIESAuthorize mechanical repairs on behalf of Wheels clients Ensure safety related and scheduled repairs are completed Approve proper repair based mileage, months in service and prior repair history Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times Manage authorizations to successfully meet client parametersAttain proper internal or client approvals as necessary Conduct proper follow up on all down vehicles and pending transactions Discuss with clients any irregularities involving repairs or vehicle history Submit all component failures repaired at dealerships that qualify for 'goodwill adjustments.'Required Skills

Thorough knowledge of automotive repairCreative and efficient problem solving skills.Proficient in Windows and Microsoft OfficeAllData and/or current estimating software preferred Negotiator Superior customer service abilitiesRequired Experience

ASE Preferred. (Required within 18 months of hire date.)2 years Automotive Experience or equivalent technical education High School diploma or equivalent required Must be able to type a minimum of 25 words per minuteTo be considered for this position by applying at our website, please click http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=261036&company_id=15724&jobboardid=24

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