Internet Specialists/Manager

Quality attracts quality.

The finest automobiles on the road. The best trained professionals in the business. That's the RUSNAK Standard. Currently we are looking for Internet Managers to join our team!

 

The Internet Manager will be responsible for responding to Internet customer inquiries and ensuring that the dealership actualizes its maximum profit potential on Internet sales. 

 

Responsibilities will include but will not be limited to the following:

 

·  Communicates effectively with Internet customers and prospects according to their preferred method, whether by phone, by e-mail, or in person.

·  Has thorough knowledge of all dealership products and services.

·  Satisfies the transportation needs of Internet-generated customers.

·  Sells/leases and delivers a minimum of 15 units per month.

·  Directs customers to product information resources, including those available on the Internet.

·  Assists customers in selecting a vehicle.

·  Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.

·  Checks e-mail frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate  personnel for prompt attention.

·  Handles all Internet sales inquiries personally.

·  Coordinates Internet promotions with other dealership sales promotions and advertising.

·  Ensures that the Web site address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens, and all dealership advertising.

·  Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.

·  Works with webmaster to update the Web site frequently to attract new and repeat visitors.

·  Takes photos of dealership inventory for use on the dealership site.

·  Maintains an ongoing customer database to capture repeat business.

·  Knows and understands the federal, state, and local laws which govern retail automobile sales.

·  Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.

·  Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

·  Attends product and sales training as requested by sales manager.

·  Schedules first service appointment.

·  Calls every customer back after sale.

·  Attends all sales and manager meetings as requested.

·  Maintains professional appearance at all times.

·  Must maintain CSI at Regional and National average

·  Solicits commercial fleet and Broker accounts.

·  Ensures quality deliveries of all Internet sales.

·  Supplies new/used-vehicle department manager with monthly forecasts of Internet car and truck deliveries. 

·  Follows up on dealership payment for internet delivered fleet, lease company, and  commercial account  vehicles routinely.

·  Acts as source for local courtesy deliveries (supplying specifications as needed for orders).

·  Provides out-of-stock service for Internet Sales Retention, broker and fleet accounts and local leasing companies in conjunction with new/used- vehicle department manager.

 

If you'd like to be a part of it, email your resume to recruitment@rusnakautogroup.com today!

 

LOCAL CANDIDATES ONLY ~ NO PHONE CALLS PLEASE!