Service Manager - Cincinnati

Responsibilities: This position will be responsible for the day to day operation of the Service Department.  Responsibilities: Responsibilities include managing all shop employees to include salary supervision, union technicians, parts professionals and office hourly. The Service Manager is also responsible for managing and meeting all corporate and local objectives as they relate to the service business. Excellent performance in shop efficiency, productivity, employee morale, service score card metrics, customer service excellence and profitable service sales growth are all requirements of a successful Service Manager.  Directly oversee daily service operations Ensure world class customer service support Manage service processes related to service excellence Communicate and enforce all rules and requirements related to shop safety Help coordinate and oversee technician training schedules Oversee shop cleanliness and orderliness Maintain professional atmosphere Qualifications:  Customer service focused Ability to be flexible in a fast paced environment Able to train and develop othersSkills and Abilities:  Excellent communication skills Work directly with internal and external customers Comfortable working with a computer most of the day Ability to multi-task, detail oriented Able to resolve conflicts Able to troubleshoot Basic electrical understanding Basic diesel engine understanding  Company: Cummins Bridgeway Location: West Chester, OH 45069 Job Category: Installation/Maintenance/Repair Company: Cummins Bridgeway Cummins Inc. has been named to the list of the Top 50 companies for diversity by DiversityInc. Magazine. Cummins Inc. has been named as one of the "100 Best Places to Work for in IT " by IDG Computerworld Magazine. Cummins Inc. has been named the top U.S. Corporate Citizen by Business Ethics Magazine. EEO Statement: It is the ongoing policy and practice of Cummins distributors to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, individuals with disabilities and covered veterans, or any other status protected by state or local law.