customer service advisor

Are you in the top 5 percentile of your industry? Are you prepared to take some tests to prove it? BBA are a fast growing (40% a year for the last 8 years) automotive remanufacturing company.  We have facilities in the UK, Germany, Italy, USA and India.

However, we still have a very startup mentality and we need all new staff to be able to proactively drive the company forward. Passengers NEED NOT APPLY.

 

In order to maintain our high level of growth in the USA, we require a Customer Service Advisor. You will have strong customer service skills and be able to complement our team by thinking on your feet and doing what it takes to get the job done. Knowledge of car models and makes would be useful.  Computer skills are essential.

 

You will need to explain our  repair procedure and other options available to customers. You will be invoicing for jobs and giving updates on customer items. You will also need to answer email queries.

 

You will be liaising with the workshop for progress on repairs and stock availability.

 

You will be responsible for meeting targets and promoting first class customer service.

 

You will explore new product opportunities and liaise directly with customers to achieve this.

 

You must have a minimum of 2 years experience in the relevant skill areas. You must be a very hands on action oriented individual with a desire to see things through from beginning to end. We need colleagues with can do attitude and out of the box thinking. You can expect salary levels well above industry leaders.