ACT Specialist

Help First American Payment Systems continue as a leader in the credit card processing industry by acting as a Specialist on our Application Care Team!  As an ACT Specialist you will make customer service your priority by working closely with merchants and other company departments in reviewing, interpreting and resolving inquiries and collecting information during the application process.  All candidates must be able to accommodate a Monday through Friday, 8 am to 5 pm schedule.

 ResponsibilitiesAnalyze and review all incoming department pended applicationsInterpret application information and identify and coordinate a course of action planFollow up with pended application itemsQuickly correspond and investigate application issues, inconsistencies, or questions with merchants and supporting departments Communicate discrepancies and generate solutions for merchant applicationsProvide frequent updates to customers and applicable departments regarding application status

 QualificationsExceptional verbal and written communication in addition to customer service skillsExercises superb phone etiquette skills.Uncanny attention to detail possessing a sound accuracy record on previous data entry work.Capable of organizing work for self and others to maximize productivity and increase efficiency for data entry.Excellent computer skills, including MS Word and Excel. Ability to meet aggressive deadlines and juggle multiple priorities. Has at least one to two years of application processing or industry experience.Strong understanding of credit reports, processing and risk as well as financial, checking and processing statements.Brings energy, enthusiasm, and a positive attitude to the job.Strong work ethic, using time productively to accomplish work goals. Maintains focus on accomplishing desired results. Can be trusted to keep sensitive information secure. Able to work efficiently with minimal guidance or supervision.High School Diploma required, some college coursework a plus.

 

Benefits
We recognize people as our most valuable asset. We offer competitive pay with a bonus incentive plan, a benefits package that includes paid medical, dental, and vision insurance, paid vacation and holidays, matching 401K, a casual work environment and more! We are located in a prestigious Sundance Square location with company-paid parking. If you are ready to enhance your skills while working for a rapidly growing Fort Worth company, email your resume to jobs@first-american.net *EOE M/F/D/V