Are you a Great Customer Service Manager?

 Do you pride yourself on going the extra mile? Do you share a passion for customer service?   Do you have solid management experience? Do you inspire and motivate? Do you have the edge of previous Call Center experience?  Take some time to consider the career possibilities in getting in on the ground floor, working with a premier international employer in building their business base in the USA. Your career starts as a Team Leader, working a 40 hour week evening schedule from 3 -11 pm. Responsibilities and Duties include: · Motivation and development of a team of CSR’s taking responsibility for their development, building a team spirit, conducting individual appraisals and goal setting, tackling non performance and ensuring that your team achieves the set standards of performance. · Handle escalated customer calls, and deal/assist with difficult customer issues, ensuring that customers are satisfied beyond their expectations.  WOW factor. · Monitor the quality of your team’s calls and level of customer service given and to give feedback and coaching twice each month to each team member. · Provide management information on various Key Performance Indicators e.g. sickness levels, staff turnover, recruitment etc. · Ensure the smooth day to day running of the call center. · Responsible for all administration for the team. · Assist with answering the telephone and give customers the very highest standard of service, whether they are placing an order or making an inquiry during busy periods. · Business Casual dress code ·  Work on other delegated tasks when necessary and be prepared to assist anyone else within the company if your help is needed. Benefits include: · Competitive salary · Generous clothing allowance and purchasing discount· 401K with match·Medical insurance·  10 days PTO   Applicants not including a complete resume will be given secondary consideration  Since 1946, Spherion has been helping talented individuals find rewarding job opportunities that drive excellence in their career. Through a network of 700 offices nationwide, we place 300,000 job seekers in fulfilling office professional, industrial and contact center positions every year. Put our career specialists to work for you!