Assistant Branch Manager II

Equal Employment Opportunity RBS Citizens, N.A. is an equal opportunity and affirmative action employer. RBS Citizens, N.A. does not discriminate on the basis of race, color, religion, sex, age, national origin, physical or mental disability, sexual preference, gender identity or expression, or status as a special disabled veteran, Vietnam veteran, or other veteran of the United States Armed Forces, or any other protected characteristic. Pay,Benefits, & Work Schedule Hours per Week: 40 Work Schedule: Varies, may include Saturdays Qualifications High School degree or equivalent required. Associate's or Bachelor's degree preferred. 3 years sales and service experience. Supervisory experience required. Responsibilities Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier II branch. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=499775-3-273 Search for this position with the Reference Code 339449 entered in the Job Requisition # section of your search. Job Title: Assistant Branch Manager II Company: Citizens Bank Location: US-CT-Hartford Job Category: Business/Strategic Management Company: Citizens Bank Reference Code: 339449