Branch Representative @ Northgate Branch

Do you think you have what it takes to be an SMCU employee? Take our quick test and find out:

 

·  Do your cheeks often hurt from smiling too much?

·  Do you believe the customer is always right (even when they aren't)?

·  Do you like working with a diverse team of fun people who make a point of having a good time at work?

·  Do your current co-workers "do the wave" when they see you return from vacation?

·  Do you get a kick out of working for a growing organization?

·  Do you enjoy receiving competitive pay and great benefits?

 

If you answered yes to the questions above, you might very well make a fabulous addition to the SMCU team!  SMCU is a growing organization and our mission statement is: We help members achieve their financial goals to realize their dreams.  At SMCU we understand that it is our employees who truly make us a success. After all, it is our staff members who directly provide the excellent service our membership expects and deserves.  At SMCU we pride ourselves in our internal growth opportunities.  In the future people will say to you “You started at SMCU as a Branch Representative and you are now a (insert your career goals/dreams here)!”

 

Please visit https://www.smcu.com/about/employment.html to see a full job description, benefits summary and to learn more about the credit union.

 

 

Job Summary

 

The Branch Representative provides effective and efficient service to membership in all operations while following the Credit Union policies, procedures and guidelines.

 

 

Essential Job Functions

 

·  Processes all member transactions.

·  Supports, promotes and cross-sells Credit Union products and services and maintains average product sales in accordance with {branch/department} goals.

·  Provides information and applicable forms concerning products and services.

·  Interviews members to analyze and determine members’ needs.

·  Balances at end of each business day.

·  Maintains required records.

·  May serve as a loan officer.

·  Answers incoming phone lines and, if necessary, directs calls to the appropriate personnel.

·  Converts qualified referrals to new business in accordance with supervisor goals.

·  Provides a high quality level of service based on our service standards and goals.

·  For the purpose of maintaining Credit Union goals, it is the responsibility of each employee to strive for the continuous quality improvement of processes and quality of service to internal and external customers.

 

 

Other duties may be assigned.

 

 

Working Conditions

 

·  Direct exposure to robbery.

·  Work is performed in an office environment.  May be required to attend off-hours and off-site meetings.

·  Physical effort may be required to lift bags of coins, supplies such as boxes of copy paper, transaction receipts, computer paper, and checks up to 50 lbs.

 

 

Knowledge

 

·  Education or job knowledge equivalent to high school education.

·  Comprehensive knowledge of credit union history and its philosophy preferred.

 

 

Experience

 

·  Minimum six months cashiering experience.

 

 

Skills & Abilities

 

·  Accurate 10-key skills and keyboarding/typing skills

·  Good communication skills with the ability to communicate with tact, discretion, and courtesy within and outside the organization.

·  Good organizational and filing skills.

·  Ability to perform basic math calculations.

·  Ability to operate various office equipment.

·  Ability to handle stress in a high volume and fast-paced environment.

·  Must maintain very satisfactory attendance.

·  Professional appearance and demeanor.

 

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skills and/or abilities required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.