CUSTOMER SERVICE SPECIALIST - AUBURN

Union Bank of CaliforniaInvest in your career. Invest in your future. At Union Bank of California, our people are our greatest asset. We are one of the largest banks in California with a longstanding reputation for professional training and career development. In addition to investing in our employees, Union Bank has established a generous community reinvestment program that works to uplift communities and watch them grow. We invest in a diverse workforce as our employees come from many different backgrounds, bringing with them different experiences and perspectives.  Become part of a team where community, diversity, and exceptional service are part of everyone’s job. Invest in you! Excellent service quality is what makes Union Bank of California "different".  Serving each customer, and each employee, to the best of your abilities is your goal. This also includes: Exercising good judgment in problem solving. Referring situations with which you are unfamiliar or are outside of your authority to the appropriate supervisor or coworker. Within your ability and authority, provide support to other banking offices and departments. To ensure efficient customer service, maintain your workstation's professional appearance and notify your supervisor when equipment is not working. To ensure continued growth, the branch is committed to increased operational efficiency.  Your performance and commitment to the work schedule contributes to the overall success of the branch.  Specifically, your contribution to success is maximized when you:Adhere to your assigned work schedule, which may be flexible and variable. Meet or exceed assigned transaction levels and assigned sales referral goals. Pro-actively seek knowledge of products and services. Distribute flyers, brochures, and marketing materials in the manner assigned. By following the Bank's policies and procedures, you help to create a high, consistent level of service while minimizing risk of losses.  This position is the top level and generally receives minimal supervision and has the knowledge and skills to complete the most complex products, services or transactions assigned.To qualify for this position, you must have 2+ years experience of banking operations.Additional qualifications include:Enjoy working with customers and employees Excellent verbal and written communication skills. Cross sell bank products and services and be able to identify sales opportunities Make appropriate referrals to sales staff Ability to learn and use branch equipment Good math, reading, and comprehension abilities. Adhere to existing bank policies and procedures Proficiency of PC software, Windows, etc.  Union Bank of California offers a competitive compensation and benefits package including a 401K plan. Pre-employment background screening is required for all positions. Union Bank of California is an equal opportunity employer.