Call Center Customer Service Representatives

Call Center Customer Service Representatives Indymac Bank, F.S.B., one of the nation's leading mortgage lenders, is committed to raising the expectations of its customers, as well as its team members. Indymac provides a dynamic, values-driven workplace that rewards superior performance by teams and individuals. The steady growth of our business continues to create opportunities for goal-driven professionals.  Our Home Loan Servicing division is currently seeking candidates who excel at exceeding customer’s expectations in our growing Customer Service contact center. Do you enjoy solving customer’s questions and exceeding expectations?  If so, we have call center openings beginning at $12.50/hr (+10% offered for p.m. shifts and proven bilingual Spanish-speaking reps), with the opportunity for an additional 5% after successful completion of 90-day goals.  This position takes incoming calls from current and prospective mortgage customers, addresses customer inquires and suggests additional products and services to targeted customers.   CSRs complete a comprehensive training program, which enhances the competencies required to become successful and effective in this role.  Qualified candidates must have a HS diploma/GED, excellent verbal communication and phone skills, basic knowledge of mortgage servicing, a professional attitude, computer literacy, be confident to offer additional products and services, type 40 wpm, and the desire to work in a driven team environment.  Call center and sales experience is preferred, as well as bilingual Spanish speaking candidates.  To be seriously considered, all candidates must be able work the following shifts; 8-5, 9-6, 10-7, 11-8.   Indymac Bank offers a very competitive benefits package which can be viewed at www.indymacbenefits.com.  If you can be successful in a fast-paced environment with constant change, please send your resume via e-mail to shannon.seidel@imb.com .  EOE/MFDV Job InformationJob Title: Call Center Customer Service RepresentativesLocation: 78729Salary/Wage: USD 12.50 /hourJob Category: Customer Support/Client CareRelevant Work Experience: Less than 1 YearCareer Level: Entry LevelEducation Level: High School or equivalentContact InformationCompany: Indymac Bank