Call Center Team Leader - Cedar Rapids, IA

Welcome to excitement and opportunity. Welcome to Toyota Financial Services (TFS). If you're a motivated individual, then TFS is the destination you've been looking for. Since 1983, TFS has grown from a small company of eight associates to more than 3000, with over $70 billion in managed assets, serving 2.3 million customers under the Toyota Financial Services and Lexus Financial Services market brands. At TFS, tomorrow means rising to the challenges of a changing marketplace by promoting a high-performance culture that will allow us to develop better solutions, programs, and services for both existing and new customers. Our commitment to delivering extraordinary customer care creates the trust and loyalty that drives our business. As a Call Center Team Leader, you will make your mark by: -Supervising 10-12 Customer Service Representatives (CSRs) and/or Processing Clerks on a day-to-day basis to ensure effective, efficient and customer-oriented handling of communications with customers -Providing one-on-one and ongoing coaching and guidance to CSRs and/or Processing Clerks -Providing direct customer service on elevated, typically sensitive or complex collection issues Qualifications TFS is looking for individuals with strong business sense and practical expertise. Successful candidates must have: -B.A./B.S. degree or equivalent related work experience required -Minimum three years of experience in a customer service environment -Experience from a volume call center or captive finance and/or or insurance helpful -Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Lotus Notes preferred -Call center management software experience helpful -Excellent verbal communication and interpersonal skills -Good written communication skills -Self-starter and independent -Team oriented and results driven -Strong organizational skills and attention to details Toyota Financial Services rewards both individual and organizational results with well-balanced compensation, benefits and perquisite programs. Our associates, our enthusiasm, and our dedication are the foundation of our success. If you are ready for a new destination, we would like to hear from you. EOE. M/F/D/V. To learn more about us, please visit: www.toyotafinancial.com/careers To Apply for this position, please CLICK HERE