Career Opportunity with an Emerging Industry Leader!

 


 

Merchant Services provides businesses the tools to accept all major credit cards, ATM/Debit cards, personal checks and gift cards, as well as online Internet transactions. We're one of the largest Visa/MasterCard processors in the country and in the next year, we expect to increase our business by 75%!

NATURE OF THE JOB

 

Basic Purpose & Objective of the Position:

 

As a member of the Merchant Services team, the Data Entry Specialist will support the overall operation of the call center, assist in the organization business sensitive data, manage daily reporting logs, interface with management executives, and manage and execute special projects.

 

The candidate will be responsible for supporting the development of reports and statistics that are used daily to make sound business decisions. This individual will report to the Call Center Operations Manager and will work closely with Inside Sales Agents and Floor Supervisors to ensure accurate reporting.

 

The Coordinator will oversee comprehensive reporting and analysis tools including performance metrics and productivity reports, offer recommendations, and help implement new process that will streamline process and maximize efficiency.

 

This position requires an individual with exceptional written and verbal communication skills, who is able to work independently and with minimal direction, with a proven track record as a proactive, motivated and results-oriented employee.  Proficient Microsoft Office Skills are required.

 

 

PRINCIPAL ACCOUNTABILITIES

 Enter appointments set by Inside Sales Associates (ISA's)Interface with ISA's and hand out copies of appointments after entering themScan and email and/or fax bankcard statements to outside sales representativesDevelop and enter reporting in a Microsoft Excel DatabaseInterface with our proprietary database 'Merchant Link'Work with management team to design, develop, deliver and measure customized performance improvement initiatives

 Maintain records, calendars and employee progress reports

 Provide administrative support to management

 Coordinate and organize merchandise and supply ordering and distribution

 

 

 

 

KNOWLEDGE and SKILLS

 

Education

 Some college coursework required

 

 

Other Training/Technical Skills/Knowledge:

 Strong verbal & written communication skillsExcellent computer and phone skillsExcellent knowledge of Microsoft Word, Excel, Access, and Outlook

 

Abilities and Behaviors:

 Must be self motivated and driven to take initiative

 Must posses exceptional organizational, time management, and analytical skills

 Ability to think creatively and strategically, define problems, gather appropriate data, establish facts and draw valid conclusions

 Strong planning and organizational skills

 Ability to effectively manage time, execute multiple projects concurrently, and work under aggressive deadlines

 High degree of professionalism; excellent verbal and written communication skills

 Positive approach to others; ability to form constructive partnerships

 Ability to work effectively in team oriented environment to achieve organizational goals

 Communicate program information and challenging situations to Management Team

 Ability to work independently or with general direction/expectations; can resolve routine questions and problems, and refers more complex issues to Management Team

 Scheduling flexibility

 Ability to work with a multitude of personalities