Client Sales and Service Professional

Client Sales and Service Professional At KeyBank, we know all about value - we manage the assets of thousands of customers, who rely on us to provide them with great and dependable service. That's why we're so enthusiastic about you. You've got the kind of talent that doesn't come around everyday, and we want you to become a part of our team. We value our employees and their abilities, and recognize that you're the reason our customers look to us for financial advice and support.Our Client Sales & Service Professionals provide sales and servicing of bank products and account functions by phone to our clients. This position will verify customer information, process account documentation/packages, troubleshoot, analyze and remedy customer concerns.Essential Functions-Refer new business sales opportunities to the appropriate areas. -Effectively educate clients on the features and benefits of KeyBank's products and services while delivering patient, prompt and courteous client service. -Recognize the need and opportunity to offer additional or enhanced products. -Knowledgably respond and overcome client objections. -Effectively cross-sell displaying consultative selling skills. -Effectively recognize account retention or cross-selling opportunities that satisfy a need and accurately communicating product features to describe overall benefit to the client. -Maintain a comprehensive technical and working knowledge of all systems utilized by the Commercial and Business Banking Call Center -Refer new business sales opportunities to the appropriate areas. -Effective use of telephone and communication skills -Ensure all inquiries are documented and completed in a timely manner -Effective escalation of client issues to appropriate operational department and/or management when necessary with minimum impact to the client -Maintain thorough knowledge of CBBC polices and procedures -Confirmation contacts to client to ensure servicing issues and concerns have been resolved to their satisfaction -Build relationships and connects with clients to exceed their expectations -Maintain a comprehensive working knowledge of all cash management, deposits and services -Provide procedural updates to the E-manual -Maintains up to date knowledge of initiatives and procedural changes -Provides professional, friendly, knowledgeable service while maintaining a `can do' attitude at all times -Understanding of all functional areas of Commercial and Business Banking Center -Disseminate information including processes, procedural and technical -Meet or exceeds established individual goalsRequired Skills-Minimum of two to three years of Client Service Experience -Two years of Demonstrated Success in Cross-Selling and Sales Referring -Ability to multi-task between systems, products and client, work under pressure and meet deadlines -Proven customer service and problem solving skills -Demonstrated Success meeting established sales/referral goals and measurements -Knowledge of financial products and services -Computer Proficiency -Excellent phone communication skills -Strong written communication skills -High School Diploma, GED or Equivalent ExperienceLife at Key is exciting, challenging, and rewarding. Just as we help our customers reach their financial goals, we're committed to helping you achieve your personal and professional goals. We offer competitive compensation and comprehensive benefits that will help you fulfill a healthy work/life balance. For more information about KeyBank and to complete an online application and submit your resume, go to www.key.com/careers Be sure to reference position number: PS234714.KeyCorp is an equal opportunity employer M/F/D/V. We're proud to be one of DiversityInc magazine's "Top 50 Companies for Diversity" in 2007.