Collections - Auto Dialer (2 Openings)

Our Success is Your Opportunity! We are looking for individuals who believe a career is more than a job. Join an industry leader who recognizes the difference. We invest in our employees and we seek the best talent. Are you ready to make the move? Join one of the most exciting auto finance companies in the country. Wachovia Dealer Services is the seventh largest auto finance company in the country. While others are centralizing their operations, we are growing and adding offices nationwide. In addition to offering a broad spectrum of auto finance products, we offer commercial lending and cash management services through our relationship with Wachovia Bank, N.A., the fourth largest financial institution in the nation. If you are ready to drive your career forward, join our winning team. LOAN SERVICE COUNSELOR AUTO DIALER Primarily responsible for servicing outbound and inbound collection calls related to "Low Risk" accounts, while maintaining good customer relations with the borrower. RESPONSIBILITIES - Exhibits exemplary customer service while initiating outbound calls and receiving inbound calls from customers. Conducts conversations with customers regarding resolution of delinquency and education of contractual terms and obligations. - Verifies customer personal contact information and accurately documents customer conversation into collection system. - Researches account payment histories, collateral protection insurance and misapplied payments. - Accurately quotes account payoffs and escalates customer calls to ADC management when necessary. QUALIFICATIONS - Typically requires a minimum of one year collections experience and/or customer service experience. - High School Diploma or equivalent certificate required. - Must be able to type at least 35 wpm. - Strong verbal and written communication skills, preferred. - HOURS: Sunday – Thursday schedule: Sunday (4 pm – 9 pm), Mon – Wed (12 pm – 11 pm), and Thursday ( 5 hours TBD). Shift offers a 12% shift differential. Company: Wachovia Dealer Services Job Category: Customer Support/Client Care Company: Wachovia Dealer Services Address: US-TX-Irving Reference Code: 232364