Collector III

Apply at:  https://www.truwest.org/  click on Career Center under TruDifference to send your resume for this position.

 

Summary of Responsibilities:

 

Providing spontaneous service excellence to members, employees and business associates; demonstrating the values shown on TruWest’s Vision, Mission, Values card.

 

The position is responsible for collection follow-up on delinquent accounts including locating members in which we do not have a current address.  In addition must be thoroughly knowledgeable of the legal aspects of collection and possess a working knowledge of bankruptcy.  Must be able to work with the more difficult members.  Must be knowledgeable about the credit union’s products and services in order to identify cross-selling opportunities that will benefit the member.  Must have a high school diploma or equivalent.

 

Qualifications:

 

Education: High School diploma or GED

 

Experience: Must have 2 years or more of collection experience that includes the use of an on-line collection system and train less experienced collectors when needed

 

Knowledge andSkills:

 

  Individual must have good oral and written communication skills, as well as strong interpersonal skills.  Must have strong organizational skills, ability to prioritize workload and work independently.  Must be able to work flexible hours and be capable of making decisions within the scope of responsibility while working with the member.  The position requires intermediate computer skills that include Microsoft Word and Excel.