Converged Network Operations/Network Analyst

Converged Network Operations/Network Analyst

Sovereign Bank

Boston, MA

 

Think.

What does it take to achieve success?

 

Find the answer at Sovereign Bank. And realize your potential by working together with a diverse group of colleagues and managers toward shared goals. Our supportive, entrepreneurial environment encourages individuals of all backgrounds to succeed, and our rewards and recognition programs make sure that success is acknowledged. Isn’t that what achievement is all about?

 

RESPONSIBILITIES:

In this role, you will provide 1st level voice, video and data support for all network-related devices during normal business hours as well as on-call support after hours. You will also assist the Network Operations Center in finding & trouble-shooting outages, ensure device configurations are kept up to standard, work on small maintenance projects and monitor & respond to all network alarms.

 

·Take ownership and resolve complex problems with LAN/WAN and telephony environment. If no resolution, escalate to next level support for problem resolution

· Perform IOS upgrades, system request changes and enhancements to LAN/WAN devices as necessary

· Proactively find issues using network monitoring tools

· Perform root cause analysis of recurring technical problems and work with system owners to resolve

· Complete several small maintenance projects every quarter

 

QUALIFICATIONS:

· 2-4 years experience working with various network technologies including, TCP/IP, routers and switches.

· College degree

· Cisco CCNA or equivalent knowledge is desired

· Solid understanding of Cisco Equipment and other network devices.

· Knowledge of standard LAN/WAN interconnection topologies and services to include; ATM, DS-3, T-1, and ISDN circuits.

· Ability to follow detailed procedures and follow through on assigned tasks.

· Flexible, team player able to work nights and weekends as needed

· Willing to travel to remote sites when necessary

· Ability to share on-call support duties

· Strong interpersonal and communication skills

 

Sovereign Bank Team Members receive competitive pay and benefits including medical, dental, vision plans, 401(k), tuition reimbursement and incentive bonus programs.

 

Interested applicants should e-mail resume to: Krobidas@sovereignbank.com

 

ABOUT SOVEREIGN:

Sovereign Bancorp, Inc., ("Sovereign") (NYSE: SOV), is the parent company of Sovereign Bank, a financial institution with $85 billion in assets as of December 31, 2007 with principal markets in the Northeast United States. Sovereign Bank has 750 community banking offices, over 2,300 ATMs and approximately 12,000 team members.  Sovereign offers a broad array of financial services and products including retail banking, business and corporate banking, cash management, capital markets, wealth management and insurance. Sovereign is the 18th largest banking institution in the United States.  For more information on Sovereign Bank, visit or call 1-877-SOV-BANK.

 

We value the advantages afforded only through a diverse work force and encourage all to apply. EOE M/F/D/V