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Customer Information Specialist
| Details |
Country: USA
Location: Florida-Ft. Lauderdale Fort Lauderdale, FL 33301
Total applied: 41
Salary/Wage:23,000.00 - 32,000.00 USD /yearPlus Performance Bonus
Job Category:Customer Support/Client Care
Relevant Work Experience:1+ to 2 Years
Education Level:High School or equivalent
Location:Fort Lauderdale, FL 33301
Status:Full Time, Employee
Occupations:Retail Customer Service
Career Level:Experienced (Non-Manager)
Relevant Work Experience:1+ to 2 Years
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Customer Information Specialist
Job Purpose:
Serves customers by providing information; responding to requests; resolving problems.
Duties:
* Provides information to customers by verifying understanding of request; answering questions; offering assistance.
* Initiates service by recording requests
* Collects revenue by receiving and recording payments.
* Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
* Improves quality results by evaluating processes; recommending changes.
* Updates job knowledge by participating in educational opportunities.
* Accomplishes customer service and organization mission by completing related results as needed.
* Legal and/or Real Estate/Mortgage Background a plus
Skills/Qualifications:
Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus
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