Customer Service Manager I - ECC

Location San Antonio, TX 78201   We've had a hand in helping build communities for over 100 years. We're listed on Fortune's "100 Best Companies to Work For" in 2006. It pays to work at WaMu. We've added even more benefits to our generous package.Learn more at wamu.com/careers Customer Service Manager I - ECC Be a part of our success story. Washington Mutual offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries, outstanding benefits, internal advancement opportunities, and nationally recognized community involvement, you'll have the chance to create a career you can be proud of. Your success story starts here. Provide management, direct leadership, coaching and development, employee training, work flow management, scheduling, problem resolution for escalated customer complaints, and day-to-day operational supervision for either an assigned team or a group of teams within a contact center. 2 - 4 years of related experience or the equivalent combination of experience and education that demonstrates the ability to perform the essential functions of this position. Knowledge of routine concepts, practices and procedures used to apply this competency. Able to independently apply this competency in routine and more complex situations. Knowledge and application of the most advanced concepts, practices and procedures to handle complex competency applications. Sought out as technical expert or strategic leader in this competency area.Washington Mutual is an Equal Opportunity Employer. We embrace differences, welcome diversity, and value a culture of respect.