Customer Service Representative (9 Openings)

Our Success is Your Opportunity! We are looking for individuals who believe a career is more than a job. Join an industry leader who recognizes the difference. We invest in our employees and we seek the best talent. Are you ready to make the move? Join one of the most exciting auto finance companies in the country. Wachovia Dealer Services is the seventh largest auto finance company in the country. While others are centralizing their operations, we are growing and adding offices nationwide. In addition to offering a broad spectrum of auto finance products, we offer commercial lending and cash management services through our relationship with Wachovia Bank, N.A., the fourth largest financial institution in the nation. If you are ready to drive your career forward, join our winning team. Customer Service Representative (CRC) Responsible for servicing the transactional needs of all direct and indirect loan customers via inbound telephone contact while delivering high quality service along with accurate and professional responses to customer inquiries. Required to maintain an Availability score of 90%, a Call Quality score of 45 or higher, service a minimum of 80 calls per day and maintain a Schedule Adherence Rating of 90% or above. RESPONSIBILITIES - Handles basic customer inquiries and processes customer transactions (i.e. Account File Maintenance, Contract Copies, Statement Copies, ALP Information, Payoff Requests, Direct Debit Requests, Due Date Changes). Cross-sells a third party financial service provider product at the end of each call, as appropriate. - Sends e-mail requests to appropriate departments to complete customer transactions. - Documents customer information in computer system. QUALIFICATIONS - High School diploma or equivalent certificate required. - One plus years of customer service experience or one plus years in financial services industry experience required. - Previous exposure to call center environment preferred. - Strong customer orientation/sensitivity and professionalism required. - Excellent verbal and written communication skills. - Well-developed organizational and time management skills. - Proficient PC skills/Typing Skills (30 wpm). - Self-motivated and able to work with minimal supervision. - Bilingual, Spanish preferred. - Must be flexible to work any shift during center's operation (7 am – 9 pm) Monday – Friday. Possibly open on Saturdays in the future. Company: Wachovia Dealer Services Job Category: Customer Support/Client Care Company: Wachovia Dealer Services Address: US-TX-Irving Reference Code: 236288