Customer Service Representative I - Online Banking Utica, NY-Upstate

At Bank of America, we take great pride in creating career opportunities for our associates and we provide them with the tools, training and support they need to achieve their goals. Customer Service Representative I - Online Banking Utica, NY-Upstate Job Description: Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. May respond to faxes and emails. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires basic knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. Required: *At least 1 year Customer Service or Operational Experience *At least 1 year experience with difficult /challenging customer situations *Excellent verbal and written communication skills *Strong typing skills and ability to navigate through web based systems *Scheduling flexibility as schedules may change as the business' needs change Desired: *Current or Recent Call Center Experience *Knowledge of Merlin, BOSS and Outlook Target start date for this class is June 2, 2008. Training will consist of 6 weeks, Monday - Friday 12:00 - 9:00 pm and includes classroom as well as on the job training. After the conclusion of training, the scheduled works hours are Monday, Tuesday, Friday and Saturday 11:30 am - 10:00 pm. These schedules are subject to change based on business need ***Note to candidates*** Once the application is complete for this requisition, all qualified candidates will be prompted to complete a Customer Service Fit Index by clicking on a link within the page displayed at the conclusion of the application. Please do not delay completing the Customer Service Fit Index as it is a critical part of the application process. To Apply for this position, please CLICK HERE