Customer Service (Teller) Manager

Customer Service (Teller) Manager
Alhambra, CA


At Bank of the West, we’ve surrounded ourselves with some of the brightest, talented and most devoted professionals in the financial services industry to form a solid & secure foundation. We are currently seeking an enthusiastic and highly motivated customer service and sales oriented banking professional to join our Alhambra, CA branch. In this leadership role, you will promote and support superior sales within the branch, maintain the integrity of branch operations, ensure a high level of operating efficiency, and directly manage branch operations staff.

Specifically, you will:

• Work closely with the Branch Manager to foster superior customer service
• Help sell Bank products and expand customer relationships
• Develop methods to streamline daily functions and to improve branch productivity
• Help establish and achieve challenging sales/service goals for all areas of the branch
• Balance operational controls and customer service in order to minimize risk to the Bank
• Conduct ongoing customer service, security and technical training
• Ensure compliance with regulatory standards
• Assist with the control of branch expenses
• Manage the branch in the manager’s absence
• Conduct periodic reviews to measure compliance knowledge and technical application 

This position requires:

• An AA degree or equivalent combination of training and experience
• 3-5 years of branch operations experience
• Working knowledge of bank products and services
• A strong customer service orientation
• Proven supervisory experience
• Excellent analytical, research, math, and written/verbal communication skills
• Familiarity with bank terminals

For immediate consideration, visit www.bankofthewest.com, click on ‘Employment’, search under ‘Alhambra, CA’, and apply online for the ‘Customer Service Manager’.

Bank of the West and its subsidiaries are equal opportunity/affirmative action employers. It is our policy to recruit, advertise, employ, promote, transfer, discipline, and discharge without regard to race, religion, color, national origin, age, physical or mental disability, veteran status, sex, and any other basis protected by federal, state, or local law. Bank of the West
Community Focused Banking