Deposit Services and Member Support Manager

At Marriott, you define what success means to you, then we help make it happen. With opportunities for building your skills, colleagues who share your enthusiasm, and a clear career path with challenging work that provides direction for growth and promotion. If you're the kind of person who wants to be challenged, supported, and applauded, this is where you belong. Job Description Marriott International, Inc., a leading worldwide hospitality company, ranked by FORTUNE’S 'Best companies to work for', and COMPUTERWORLD’s 'Best places to work in IT' List, has exciting opportunities currently available in our Information Resources (IR) Division. We strive to offer the best opportunities, while stressing quality, creativity and innovation in everything that we do. Marriott is currently seeking candidates with the following experience:ESSENTIAL FUNCTIONS: I. Responsible for the day-to-day management and supervision of Member Support Department, Deposit Services, and Electronic Service Delivery Channels. These services include, but are not limited to, the following: A. Ensure new membership account openings are within service standards. B. Change of Deductions and direct deposit. C. ATM and debit card ordering, maintenance and balancing. D. Checking and Money Market account opening, maintenance, and return check processing. E. Administration of IRA and share certificate services. F. Concierge Service enrollment and fulfillment. G. Issuance and maintenance of PIN’s for electronic services, e.g. MET, MEFCU Direct Online Banking, ATM, 24x7 Kiosk. H. Truth in Savings, Regulation E and Regulation CC disclosure distribution. I. Fulfill Kiosk, MET, and MEFCU Direct Online Banking member service needs, including statement requests and check copies. J. Preparation and filing of bond claims for EFT and account losses. K. Monitor Relationship Pricing Groups; identify and correct problems. L. Responsible for Ultrafis controls management and review, (e.g., Voice Response controls, Relationship Pricing controls, MEFCU Direct Online Banking controls, ATM controls.) M. Shared Branching Settlement. N. Develops and maintains training and procedures manuals for each area of responsibility. O. Hires, reviews, schedules, and evaluates staff. Arranges for career progression, cross-training, and skills training of subordinates. P. Manages the Member Support Department, ensuring "one-stop,” high quality, consistent level of service and support is provided. Ensure problem resolution, development of training materials, and UltraBranch support. II. Personnel Management A. Train and supervise subordinates. B. Complete employee performance evaluations in a timely manner. C. Monitor and report on productivity. D. Manage daily workflow. E. Develops and maintains a teamwork environment. III. Assures adequate records retention policies are established and followed. IV. Provides development and delivery of training and support services for CU Liaisons and staff. V. Assures that all members, CU liaisons, and vendors receive exceptional service; friendly, efficient and accurate. VI. Promotes and cross sells Credit Union products and services. VII. Review World Tracker. VIII. Acts as Courtesy Pay Administrator IX. Assure procedures are in writing, in accordance with the Credit Unions format and followed by staff. Ensures policies and procedures are updated as needed. OTHER FUNCTIONS: I. Develops and maintains management tracking reports as requested, such as: A. Closed accounts with Balance Report. B. QRC Online Resources Reports. C. Department Statistic Reports. D. Develops, applies, and evaluates policies and procedures for the department. II. Prepares, reviews, and edits outgoing departmental correspondence for clarity and accuracy. III. Keeps abreast of legal and regulatory issues and changes that impact the Credit Union and assures department’s actions are in compliance. IV. Provide leadership to the department in the areas of strategy, cost reduction and productivity. The Manager will represent the department on committees and at meetings. V. Support and or backs up other Deposit Services/Member Support staff with functions as needed. VI. The manager will represent the department on committees and at meetings VII. Performs other duties as assigned. The above statements reflect the general nature and levels of work performed, and are not intended to be an exhaustive list of all requests, duties and responsibilities. SKILLS AND EXPERIENCE REQUIRED: • Three or more year’s customer service experience in a financial institution, experience in opening new accounts, IRA experience preferred. • Two years of supervisory experience. EDUCATIONAL REQUIREMENTS: Bachelor’s degree PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit, use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to walk, bend, squat, and reach at or below shoulder level. The employee occasionally will lift/push/pull and/or carry up to 10 pounds. EOE M/F/D/V II. Personnel Management A. Train and supervise subordinates. B. Complete employee performance evaluations in a timely manner. C. Monitor and report on productivity. D. Manage daily workflow. E. Develops and maintains a teamwork environment. III. Assures adequate records retention policies are established and followed. IV. Provides development and delivery of training and support services for CU Liaisons and staff. V. Assures that all members, CU liaisons, and vendors receive exceptional service; friendly, efficient and accurate. VI. Promotes and cross sells Credit Union products and services. VII. Review World Tracker. VIII. Acts as Courtesy Pay Administrator IX. Assure procedures are in writing, in accordance with the Credit Unions format and followed by staff. Ensures policies and procedures are updated as needed. OTHER FUNCTIONS: I. Develops and maintains management tracking reports as requested, such as: A. Closed accounts with Balance Report. B. QRC Online Resources Reports. C. Department Statistic Reports. D. Develops, applies, and evaluates policies and procedures for the department. II. Prepares, reviews, and edits outgoing departmental correspondence for clarity and accuracy. III. Keeps abreast of legal and regulatory issues and changes that impact the Credit Union and assures department’s actions are in compliance. IV. Provide leadership to the department in the areas of strategy, cost reduction and productivity. The Manager will represent the department on committees and at meetings. V. Support and or backs up other Deposit Services/Member Support staff with functions as needed. VI. The manager will represent the department on committees and at meetings VII. Performs other duties as assigned. The above statements reflect the general nature and levels of work performed, and are not intended to be an exhaustive list of all requests, duties and responsibilities. SKILLS AND EXPERIENCE REQUIRED: • Three or more year’s customer service experience in a financial institution, experience in opening new accounts, IRA experience preferred. • Two years of supervisory experience. EDUCATIONAL REQUIREMENTS: Bachelor’s degree PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit, use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to walk, bend, squat, and reach at or below shoulder level. The employee occasionally will lift/push/pull and/or carry up to 10 pounds.  Please submit your resume to http://www.marriott.com/careers and search job code 513287 Take the next step toward experiencing success. Join us. We're Marriott.EOE M/F/D/V Take the next step toward experiencing success. Visit us at www.marriott.com/careers. Join us. We're Marriott. EOE.M/F/D/V