Desktop Support Specialist

 

Boston Private Bank and Trust Company provides banking and investment services to individuals, their families and their business. It has an investment management emphasis on mid to large cap equity and actively managed fixed income portfolios. Boston Private Bank and Trust Company also offers a First Time Homebuyer Program and "soft second" mortgage financing. Under its Accessible Banking Program, the Bank is an active provider of real estate financing for economic development, small business and affordable housing.

Responsible for providing end-user support in a Windows XP environment.  Analyses and researches alternatives to solve problems in a cross-functional environment.

 

Responsibilities, Duties, and Accountabilities:

·  Provides day-to-day support for employee Desktop-computing issues.

·  Sets up, configures and installs desktops and laptops for new hires, and creates accounts (email and network).

·  Installs and supports enterprise-wide applications such as:  Windows XP, MS Office 2003, MS Outlook, and Symantec Antivirus. 

·  Performs hardware replacements as equipment becomes defective or obsolete.  Works with technical staff during the relocation of network and PC equipment.

·  Maintains accurate PC, printer, software and LAN equipment inventory through inventory tracking software and vendor services. 

·  Manages client configuration inventory including software, hardware, IP addresses, and various other system addresses.

·  Installs and supports various business applications.

·  Participates in the development and maintenance of departmental procedures.

·  Sets up for bank presentations using multimedia equipment such as laptops and projectors.

 

Qualifications:

 

·  2-3 years in a technology environment

 

 



Equal Opportunity Employer