Director Hazard Outsourcing Service Center (Loan Servicing)

Assurant is seeking a Director of our Hazard Outsourcing Service Center in Santa Ana, California to manage and direct all aspects of the Center's operational objectives, policies and initiatives in order to ensure the minimization of expenses and the optimization of service level compliance in accordance with established contractual agreements, standards and regulations.  The incumbent will have oversight of the contractual compliance with over 4 clients, a staff of more than 340 associates.  Responsibilities include management of workflow and insurance processing for hazard, wind, and flood insurance for homeowners, as well as collateral protection insurance product for auto clients. The Director will provide overall direction and guidance for the operational activities of the Center, with the objective of maximizing productivity and cost effectiveness as well as day-to-day leadership and management to all company operations functions.  Key responsibilities include:  Manages Center operations by directing and coordinating activities consistent with established goals, objectives and policies. Ensures the development of procedures necessary to implement policy.  Provides the overall direction necessary to ensure the delivery of efficient and effective area services. Reviews operating results of the Center, compares them to established objectives, and takes steps to ensure that appropriate measures are taken to correct unsatisfactory results. Plans, coordinates and controls the daily operation of the Center through the Center's management team. Responsible for the development and maintenance of an effective organization for area(s) of responsibility, including: a) efficient work flow patterns; b) established performance standards; c) effective delineation of duties and responsibilities; d) suitable staffing levels; e) appropriate management and supervision; and f) systems for timely communication of pertinent information. Provide advice, guidance and direction to subordinates to carry out major plans, standards and procedures, consistent with established policies. Represents Assurant and the Center with clients, customers, shareholders, vendors, the financial community and the public.  Conducts center tours and participates in new client and prospective client sales presentations, as well as annual business reviews and procedural discussions with current clients.  Actively participates in the marketing and sale of our services. Hires subordinate managerial team and (as necessary) assists them in planning staffing patterns for their area(s) of responsibility.  Develops, evaluates, and (when necessary) disciplines and discharges subordinates personnel.  Ensures the development of function-specific orientation and training programs for area personnel.  Establishes standards for effective job performance and evaluates subordinates according to such standards.  Delegates these responsibilities to subordinate managerial personnel as appropriate. Responsible for the development, implementation and documentation of quality and compliance monitoring within the Center to ensure compliance with contractual agreements and compliance with regulatory agency guidelines and standards. Participates on committees and in programs for best practice, IT development, process improvements, Six Sigma, workflow enhancements and development, safety, fire prevention, disaster recovery and so forth.  Ensures the development of specific plans for inclusion in these programs.  Acts as Executive Sponsor for specific cross-center functional teams. Bachelors degree (B. A.) or equivalent; or 7+ years related work experience and/or training; or equivalent combination of education and experience. Must have over 7+ years of Mortgage Banking experience with and emphasis in escrow administration, insurance processing, and research.  Incumbent must possess a thorough understanding of all aspects of loan servicing.  Travel is required on an as needed basis. Additional Information Position Type: Full Time, Employee Ref Code: 15319 Email this job to a friend "Assurant Specialty Property is an organization of high achievers. We strive to promote growth both within our organization and externally, for our clients. With our focus on leadership based on values of integrity, change, urgency and excellence, I am confident that we will continue as an industry leader and a trusted partner to our clients. " Gene Mergelmeyer, President, Assurant Specialty Property