Director of Client Implementation Services

eMASON, Inc. is a rapidly growing Clearwater, Florida-based Technology Company which specializes in process centric web based technology. We currently have an immediate need for a Director of Client Implementation Services.  Our organization is friendly, fast-paced and promotes out-of-the box thinking. The salary is very competitive but is directly related to qualifications and experience. The benefits are also competitive: 401K with company contributions, health, and generous PTO packages.

Director of Client Implementation Services

Objective:

The Director of Client Implementation Services is responsible for the successful delivery and completion of eMASON Clarifire implementations and related projects. In addition, this position is responsible for managing a team of Business Analysts, Project Managers and Technical Analysts/Developers that oversee the business design, technical design, development, testing, support and maintenance for client implementations.

Responsibilities: Manage the overall project coordination, including managing scheduling, assigning tasks, motivating resources, and resolving problems. Ensure that contracts and service level agreement compliance is taking place at all times. Adjust project plans and/or resources to meet the needs of clients and the organization. Provide consistent and comprehensive status reports, project updates, and ongoing project health analysis, significant issue tracking, and communication with project team, support, development and management on a regular basis.  Succinct, on point updates to executive team with identification of challenges is imperative. Creating project management artifacts such as project plan, project schedule and associated task dependencies, risk list, scope documentation and project closeout. Demonstrated ability to manage professional services teams that include business and system analysts along with development teams in parallel to support and training teams. Creation of documentation associated with transfer of knowledge of projects so that executives are ensured continuity of project, client relationships and ability to grow the team and make people cross functional. Participate in client interactions and meetings to ensure cross training, customer satisfaction and management involvement regularly. Ensure reporting and communications is frequent and bi-directional.  Ability to prioritize action items on a consistent basis. Facilitates the creation of deployment approach, training plan, & supporting operational needs. Upon client acceptance of completed project, works with Operations & Support teams to facilitate training and transition for maintenance & ongoing support. Creating project closure reports including validation of assumptions behind original business case, lessons learned, & support of Operations during initial period. Works to create repeatable implementation plans with focus on reduction of costs associated with implementation and the creation of replicable methodologies.

 

Qualifications:Knowledge of EDI and Business Application systems (ERPs).Possess strong knowledge of project management theory and practices. Adheres to project management processes and methodologies to ensure projects are delivered on time, adhere to high quality standards, meet and exceed customer expectations along with organizational goalsIn depth, first hand experience performing systems analysis, systems integration, customer facing tasks, and troubleshootingMust have experience implementing web based applications and understand the concepts of web architecture. Overview working knowledge of the following technologies: ASP.Net, VB.net, HTML, and XML (web services).Experience with business process reengineering, including gathering and documenting requirements, documenting workflows and developing specifications for the programmers required.Must have professional experience in a customer facing role with very strong communication skills with ability to keep projects within budget and manage contract compliance.Must take the initiative to learn the application so that they can use it for internal project management and reporting. Thorough working knowledge of the entire SDLC, IT systems and processes, methodologies and their direct implementation to projects Strong business and systems analysis skills and experience with numerous environments and architectures.Must demonstrate ability to discuss and negotiate complex tradeoffs with all levels of executive management, supervisors and functional processors along with the internal management of the teams.

 Requirements:A Bachelors Degree in Business or related field is required.  MBA or related degree graduate level degree preferred.Ten years plus proven success in high-tech account management and business application implementations.Financial Services/Consumer lending experience preferred.PMI PMP certification is highly desired.Exceptional writing skills and reporting capabilities.Up to 40% travel during implementation periods

eMASON, Inc.'s vision and mission are centered on creating a culture that reinforces our core values of Commitment, Self Responsibility, Respect, Innovation and Creativity.

 

IN ORDER TO BE CONSIDERED FOR THIS POSITION, PLEASE APPLY ONLINE AT www.emason.biz/careers.html

eMASON, Inc. is strictly a non-smoking company.

Please no agencies, faxes, or phone calls. Thanks!