Electronic Services Representative I

Wescom Credit Union Honored Nationally as One of the 25 Best Places to Work.SHRM and GPTW Name Top 25 "Best Medium Sized Companies to Work for in America"Wescom Credit Union is seeking a Electronic Services Representative I. In 1934, 13 individuals pooled $65 to create an alternative to the banks. Now, with 48 branches and more than $3.8 billion in assets, Wescom Credit Union has become the essential banking alternative for more than 300,000 members.Position Summary: Performs day to day processing and maintenance of services provided in Electronic Services.  ESSENTIAL POSITION FUNCTIONS: Handles routine processing of outstanding adjustments, corrections, and balancing functions related to ATM’s. Assists in ATM servicing and maintaining a cash ordering system for the ATM network. Assists in ensuring ATM uptime by placing service calls to vendors, monitoring ATM network, communication to internal departments and branches. Responds to a wide variety of telephone, written, and email inquiries, researches problems, and provides information to internal and external customers. Ensures timely resolutions of customer, system, and branch related issues. Assists in reviewing and clearing ATM related general ledgers. Compiles statistics, maintains records and files of assigned functions and creates monthly reconciliations for Accounting Department. Provides basic technical support with software and web based EFT products to internal and external customers by phone and email. Performs data entry into different vendor applications, as well as, proprietary systems affecting customer accounts. Thorough knowledge of credit union policies and department procedures. Audit and monitor loss prevention reports to minimize losses to the credit union. OTHER POSITION RESPONSIBILITIES AND DUTIES: Ability to balance figures, compile data, perform data entry, interact with members, research and prepare reports, proofread and process department documents, set up and maintain filing systems, and maintain department records  EDUCATION: High School education, one to two years of previous experience, and prior accounting related work experience  We offer a competitive compensation package, including 401(k), medical, dental, life and other benefits.    TO COMPLETE AN APPLICATION ON-LINE  Please follow the instructions below (internet access is required): Step 1: Log onto our website at http://www.wescom.org/Step 2: Select Careers at WescomStep 3: Select Show all jobs  Step 4: Select the position of interest and click applyStep 5: Begin to create your profile and follow the required steps  In the event your qualifications are a match for the position you applied for, a Recruiter will contact you. Your application will remain active for 90 days. Thank you for your interest in joining Wescom Credit Union.    A Rich Heritage In 1934, 13 individuals pooled $65 to create an alternative to the banks. Now, with over 40 branches and more than $3.3 billion in assets, Wescom Credit Union has become the essential banking alternative for more than 280,000 members. Wescom is now among the largest credit unions in the country. As a non-profit financial cooperative, our members are our owners - which means that excess earnings benefit our members, not a small group of shareholders. As an employee you also become a member of this community with a real stake in our future. Growth Means Opportunity We owe our phenomenal growth to our wholehearted dedication to member service and our exceptional working environment for employees. We believe there is a direct correlation between employee satisfaction and member satisfaction. At Wescom, we don't just serve our members; we are part of the same community. The philosophy that governs how we serve our members also governs how our employees enjoy and grow within our working culture. Thus Wescom offers real opportunity for advancement and the benefits you'd expect from an industry leader, including excellent health, dental, and vision coverage, a 401(k) plan, vacation and sick time. Most of our benefits are available to part-time employees. And, a benefit you can't get just anywhere ... special reduced rates on loans, checking accounts, and more! Wescom also gives back. The Wescom Credit Union WeCare Foundation was founded as a charitable, not-for-profit organization formed by employees to help people in need through charitable giving and volunteerism. Through WeCare, Wescom contributes over $100,000 to nearly 20 worthy causes annually. WeCare focuses on identifying and sponsoring volunteer opportunities for employees, as well as providing a vehicle for tax-deductible charitable contributions through payroll deductions, which are in turn matched dollar for dollar by Wescom Credit Union. For these reasons and more, Wescom has been recognized as one of Top 25 Best Medium sized companies to work for in America! For your health: •HMO, PPO*, or POS* •Dental and vision coverage •Paid Sick Leave* -- seven days per year •Flexible Spending Accounts -- set aside   money on a pre-tax basis to pay eligible   health expenses and the employee   premium •Employee Assistance Program --   confidential counseling for personal issues For your life: •Ten vacation days (six for part-time   employees), and four floating holidays* •Nine paid holidays •Corporate Fitness Program with special   rates at major health clubs •Work Life Balance Program •401K, 100% matching up to 8% •Education Reimbursement •Team Award Incentive Program