Field Service Engineer-East Texas Region

Summary Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

 

Essential Duties and Responsibilities include the following duties, but not limited to:

 

· Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.

· Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.

· Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.

· Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.

· Provides on-site technical assistance to help troubleshoot and repair equipment.

· Maintains records of performance reports.

· Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.

· Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

· Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

 

Education and/or Experience  

Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.  ATM and or sorter experience preferred. 

 

Computer Skills

Ability to use a PC. This includes Microsoft office applications.  Need to have basic understanding of network protocols.  Working knowledge of electronics and mechanics preferred.

 

Certificates, Licenses, Registrations

Current valid driver’s license.  Prefer A+ certification.

 

Other Qualifications

Must be willing to travel, be on-call for after hour’s service, and work overtime when needed.