Field Services Tech II

This individual will be responsible for the problem resolution and service support of the assigned data center, geographic area and/or client sites. The geographic area could include support of all operating locations and multiple branch offices within a major metropolitan area or state. Individual is skilled in resolving complex problems with critical components that affect multiple user and/or large geographic areas.Installs, relocates, removes and maintains voice, and on-line data processing equipment including computers, servers, ATMs, Tele-communications equipment, and LAN/PC hardware/software. This individual may assist in planning and coordination of project and remediation activities.You and your skills - Working knowledge of computer hardware, on-line networks and related components, operating environments and the related components Working knowledge of LAN/WAN components, configuration principles and procedures Knowledge of network protocols (TCP/IP, VOIP, SNA, X25, etc.) Working knowledge of Category 5 wiring, cross connects, punch downs and horizontal data and voice wiring. Two years of college, vocational, or technical school training resulting in an associates degree or the equivalent Candidate must have the ability to identify and resolve basic problems without supervision, and resolve more complex problems with direct supervision. Candidate must have good communication, customer service and strategic skills.A+ certification preferredDell and HP certifications preferredAvaya, Nortel and telephony device experience a plusQualificationsYou and your skills -" Working knowledge of computer hardware, on-line networks and related components, operating environments and the related components" Working knowledge of LAN/WAN components, configuration principles and procedures" Knowledge of network protocols (TCP/IP, VOIP, SNA, X25, etc.)" Working knowledge of Category 5 wiring, cross connects, punch downs and horizontal data and voice wiring." Two years of college, vocational, or technical school training resulting in an associate s degree or the equivalent " Candidate must have the ability to identify and resolve basic problems without supervision, and resolve more complex problems with direct supervision." Candidate must have good communication, customer service and strategic skills.A+ certification preferredDell and HP certifications preferredAvaya, Nortel and telephony device experience a plusScheduled days and hours: 9:00 to 6:00, Monday Friday. On-call after hours/weekend support as required managing critical technology component failure. Approximately 80% travel.Scheduled days and hours: 9:00 to 6:00, Monday Friday. On-call after hours/weekend support as required managing critical technology component failure. Approximately 80% travel. Geography National City offers job satisfaction, growth and development at thousands of locations, including this opportunity in US-PA-Franklin We Offer Related Information National CIty Corporation subsidiaries and member banks are Equal Opportunity Employers. National City does not hire people in F-1 or J-1 status for trainee positions. National City requires candidates to submit to pre-employment drug screening. Privacy Statement