Fraud Prevention Supervisor (Credit Card)

JOB CATEGORY Customer Support/Client Care COMPANY Fidelity National Information Services Fidelity National Information Services, Inc. (NYSE:FIS) is a leading provider of core financial institution processing, card issuer and transaction processing services, mortgage loan processing and related information products and outsourcing services to financial institutions, retailers, mortgage lenders and real estate professionals. FIS has processing and technology relationships with 35 of the top 50 global banks, including nine of the top ten. Nearly 50 percent of all U.S. residential mortgages are processed using FIS software. Headquartered in Jacksonville, Florida, FIS maintains a strong global presence, serving over 7,800 financial institutions and over 100,000 retailers in more than 60 countries worldwide. Fraud Prevention Supervisor (Credit Card) Fidelity National Information Services, Inc. (NYSE: FIS) is a leading provider of core processing for financial institutions; card issuer and transaction processing services; mortgage loan processing and mortgage-related information products; and outsourcing services to financial institutions, retailers, mortgage lenders and real estate professionals. FIS has processing and technology relationships with 35 of the top 50 global banks, including nine of the top 10. Approximately 50 percent of all U.S. residential mortgages are processed using FIS software. FIS is a member of Standard and Poor's (S&P) 500(R) Index and has been ranked the number one overall financial technology provider in the world by American Banker and the research firm Financial Insight in the annual FinTech 100 rankings. Headquartered in Jacksonville, Fla., FIS maintains a strong global presence, serving more than 9,000 financial institutions in more than 80 countries worldwide. For more information on Fidelity National Information Services, please visit www.fidelityinfoservices.com. Please apply online to our website! Qualifications:• Must have High School diploma• 5 + years in the credit card industry preferred• 2 – 3 years of supervisory experience preferred• Fraud and/or call center experience preferred• Strong leadership, decision making and problem solving skills required for effectively supporting and motivating team members• Team player who supports and promotes his/her team as well as supports the management team• Analytical skills to effectively problem solve, coach and develop associates• Well-developed verbal and written communication skills.  Ability to listen effectively and respond clearly• Excellent interpersonal skills to work with team members, customers and interface with other departments• Ability to work independently and manage processes within stringent timeframes• Good PC skills, including proficiency in Microsoft Word and Excel, and Visio Responsibilities:• Lead Fraud Prevention functions to ensure timely and accurate processing of all cases• Provide leadership and manage productivity, quality, associate satisfaction, institution satisfaction, cardholder satisfaction, headcount, and expenses for the team• Provide guidance to associates; serve as role model and aid in training and interpretation of methods and procedures• Manage the quality and production of team's daily work functions while minimizing financial liability to FIS and its institutions• Evaluate and provide feedback on individual and team performance in the area of productivity, accuracy, timeliness, losses, and personal growth.  Initiates reward/recognition or developmental action plans as necessary• Provide project support for process or system enhancements and/or new products and services• Other duties as assigned by management