Full Time Financial Sales/Service Consultant: Call Center Representative

Are you looking to start or advance your career? PNC Bank has a rewarding career opportunity in its National Financial Services Center taking inbound-customer-service calls! It is a challenging yet fun position in a fast paced call center environment. You will be part of a team committed to providing courteous and efficient services to our customers. The salary is competitive and the benefits include health, dental and vision options, discounted bank products, and employee assistance programs.  Required Skills:·  Must have excellent customer service skills: #1 focus must be to satisfy our customer and provide superior customer service·  Must be a “professional people person” Able to communicate effectively over the telephone and/or electronic mail with a variety of customers. ·  Must have top notch attendance and a great team spirit!!·  Must be able to use a keyboard and mouse to navigate computerized systems. ·  Must be able to use logic, solve problems, organize work load, and work with people. ·  Because financial services products, processes, policies and procedures are often complicated, some post-high school education is required. **A Bachelor's degree and/or equivalent experience is preferred.·  **If you are bilingual you must be completely fluent in Spanish and English (both written & spoken).·  Previous Call Center experience is a plus!! Job Description:·  FSC is responsible for sales/service delivery of PNC Bank consumer products and services by means of inbound and outbound electronic (i.e., telephone, video, internet, etc.) conversations ·  Receive and/or place telephone calls to customers, members of affinity groups, or prospective customers about PNC Bank products and services. The calls are predominantly routine but may require deviation from standard screens, scripts, and procedures. ·  Answer inquiries, resolve problems, promote and sell products and services, and/or enter or confirm sales. ·  Research and resolve problems and communicate results to customers.  Job Function:·  Handle approximately 40+ calls per day in a 4 hour period (Average Handle Time for each call is 200 seconds = 3 minutes and 20 seconds)·  You must have the ability to handle frustrated/irate customers.   How to Apply: Interested individuals MUST submit your resume at www.pnc.jobs. Use the job search feature to locate position using appropriate requisition number: ·  Available Shift: oFull Time Day Shift: Tuesday-Friday: 12:15pm-11:00pm; use requisition number:  478014orFull Time Weekend Shift: Friday, Saturday, Monday: 10:00am-8:45pm; Sunday: 12:15pm-11:00pm; use requisition number:  478014 *After your resume is submitted, it will be available for review and consideration by the recruiter for this position. If you are scheduled for an interview, you will be asked to complete an employment application at that time.   Mention the website in which you learned of this employment opportunity!!!  We are an EOE, Drug/Smoke-Free Employer. M/F/D/V/SO Shondrea Turnbull   Interested individuals please submit your resume by selecting the "Apply Now" button. By selecting the "Apply Now" button you will be linked automatically to PNC's website to submit your resume. This is not, in and of itself, an application for employment. After your resume is submitted, it will be available for review and consideration by the recruiter for this position. If you are scheduled for an interview, you will be asked to complete an employment application at that time. Company: PNC Bank -Regional Community Bank - Washington DC Location: Riverdale, MD 20737 Status: Part Time, Employee Job Category: Customer Support/Client Care Career Level: Entry Level Contact: Shondrea Turnbull Reference Code: 478014 PNC offers an exceptional array of benefits, a competitive salary, a 401 (k) saving plan and an environment that offers not only support, but intellectual challenge and reward as well. For additional information, please visit our website www.pnc.jobs. We are an EOE, Drug/Smoke-Free Employer. M/F/D/V/SO.