Full Time Generalist - (54) - Lynn (Call Center)

Serves as first line response for incoming customer calls. Accurately and expediently answers inquiries from customers on all types of new and existing products and services, drawing on a detailed knowledge base of bank products, services, policies, and procedures. Sells and cross-sells bank products and services to new and existing customers who have contacted the bank by telephone. Efficiently performs routine follow-up work and initiates requests for detailed follow-up work. Relies on excellent verbal and written communication skills to fulfill customer requests and to ensure customer satisfaction.Required SkillsAssociate's Degree or related knowledge/skills gained through experience preferred. Proven service and sales ability required. Excellent communication, organizational, and interpersonal skills required. Microsoft knowledge and understanding of windows required.

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