Hazard Training Manager

Plans, organizes, leads, controls, and coordinates the provision of services in the area(s) of New Hire Training, Client Specific Training, Leadership Development, Procedure Documentation, and Center Communications.  In consultation with superior and subordinate supervisory personnel as appropriate, develops short- and long- term goals and plans for area(s) of responsibility.  Develops, secures approval of, and administers an operating budget for attainment of agreed upon goals in accordance with approved plans.  Formulates policy for area(s) of responsibility and secure appropriate approvals.  Develops and administers procedures necessary to implement approved policy and provides the overall direction necessary to ensure the delivery of efficient and effective area services.  Hires, develops, evaluates, and (when necessary) disciplines and discharges subordinates personnel or makes authoritative recommendations in such matter.  Develops function-specific orientation and training programs for area personnel.  Establishes standards for effective job performance and evaluates subordinates according to such standards.  Delegates these responsibilities to supervisory personnel as appropriate.  Responsible for the development and maintenance of an effective organization for area(s) of responsibility, including: a) efficient work flow patterns; b) established performance standards; c) effective delineation of duties and responsibilities; d) suitable staffing levels; e) appropriate supervision; and f) systems for timely communication of pertinent information.  Responsible for the provision of services in the area(s) of Training, procedure documentation, Communications, Leadership development and Succession Planning. Responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance program for area(s) of responsibility. Ensures that training materials and procedures are in compliance with client standards, and regulatory agencies.  Chairs our Policy and Procedures meetings.  Serves as liaison with other organizational components; establishes and maintains the working rapport necessary to develop cooperation and effectively integrate area services into the company’s overall business fulfillment system.  Receives and investigates all complaints concerning his or her area(s) of responsibility and its personnel; determines veracity of such and (as necessary) takes corrective or disciplinary action and/or prepares reply.  Remains abreast of developments in the field(s) of Procedure Documentation, Effective Communication, and Leadership development by pursuing a program of self development, participating in professional organizations, interacting with peers, reviewing pertinent literature, and so forth.  Incorporates advancements when practicable and cost effective. Education: Level of knowledge ordinarily acquired through completion of a bachelor’s degree or equivalent experience in the training/education field.  Experience: At least five years of management experience, Three to five years of experience in Group Communications, Technical Writing and Education/Training. Knowledge: Technical Writing, Curriculum Design, Learning Styles, Project Management, Knowledge in mortgage banking/hazard insurance is desired. Additional Information Position Type: Full Time, Employee Ref Code: 15280 Email this job to a friend "Assurant Specialty Property is an organization of high achievers. We strive to promote growth both within our organization and externally, for our clients. With our focus on leadership based on values of integrity, change, urgency and excellence, I am confident that we will continue as an industry leader and a trusted partner to our clients. " Gene Mergelmeyer, President, Assurant Specialty Property