Help Desk Specialist (Vancouver, WA)

FISHER INVESTMENTS is a privately-held investment management firm headquartered in the San Francisco Bay Area with a track record of successfully managing portfolios for high net-worth private clients and some of the world's preeminent institutions. We've grown significantly over the past decade to over $45 billion in assets under management and are now searching for highly talented individuals to join our team.

Fisher Investments is searching for a successful Help Desk Specialist to join our Information Technology team. This individual will be part of a team that enables the firm to function and focus on what it does best, growing people's wealth!


Responsibilities:

 

- Provide support for (but not limited to) the following areas: incidents and call support, desktop (hardware/software), third-party software/hardware applications
- Trouble-shoot, diagnose and resolve complex PC and network problems
- Provide hardware/software troubleshooting training to other staff members
- Establishes network connectivity and PC hardware/software configurations
- Assist business experts in needs analysis and service request preparation
- Order equipment and services for employee business usage (cell phones, PCs, Printers, ISPs etc.)
- Keep incident tracking system accurate and up-to-date
- Assist in developing and improving the team
- Participate in projects and provide assistance to Supervisor as needed


Qualifications:

 

- Excellent customer service and oral communications skills
- 2-4 years experience in a Help Desk/Desktop Support environment
- MCSE/CompTIA certification(s) preferred
- BA degree or equivalent or combination of education and hands on experience
- Analytical and problem solving skills
- Proficient in Windows XP operating system
- Knowledge of NT-server infrastructure and Active Directory environments
- Working knowledge of Citrix desktop environments a plus
- Ability to answer telephone and respond accurately and courteously to inquiries
- Ability to work independently and prioritize work based upon business needs


Fisher Investments offers an impressive compensation package including full medical, dental, vision and 401k benefits as well as generous paid time off.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER


If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=494186-3-943