Investor Relations Executive--Mortgage Loan Servicing

 Marix Servicing was founded in 2007 and has quickly evolved and established a modern, conveniently located facility in Phoenix, Arizona.  Our employees come from all areas local to the Phoenix metropolitan area with easy access to major freeways including I-17 and Loop 101. Marix has also attracted employees that have relocated to Phoenix and benefit from many of the amenities offered in the Phoenix area which is home to a young, vibrant, multi-cultural community of more than 3.4 million. People are drawn to our state’s scenic beauty, wide open spaces, year-round climate, cultural diversity and incredible outdoor recreation opportunities. Phoenix offers something for just about everyone.  JOB SUMMARYCreate, manage relationships with new and existing clients as it pertains to investor relations/investment community.  Interface with Marix senior management on a regular basis regarding investor communications/technology issues. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING.  OTHER DUTIES MAY BE ASSIGNED1)       Managing relationships with new and existing clients2)       Overseeing on-boarding process3)       Handling informational requests4)       Develop process technology5)       Foster relationships with clients and stockpile information to answer questions6)       Develop and maintain process to manage queue of requests7)       Maintenance of Investor Central Security.KNOWLEDGE & SKILL REQUIREMENTS1)       Extensive experience in mortgage loan servicing2)       Exposure to many parts of a mortgage servicing organization3)       Seven (7)  or more years managerial experience in mortgage servicing4)       Technological aptitude.QUALIFICATIONS To perform the job successfully, an individual should demonstrate the following competencies :1)       Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.2)       Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.3)       Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.4)       Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.5)       Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.6)       Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.7)       Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.8)       Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: 1)       Master's degree (M. A.) or equivalent; or seven to ten years related experience and/or training; or equivalent combination of education and experience. Extensive experience in mortgage loan servicing2)       Exposure to many parts of a mortgage servicing organization3)       Seven (7)  or more years managerial experience in mortgage servicing, technological aptitude Company: Marix Servicing Location: 1925 West Pinnacle Peak RoadPhoenix,AZ 85027 Salary/Wage: Competitive Compensation, Bonus Potential and Benefits starting 1st of Month following Start Date Status: Full Time, Employee Job Category: Accounting/Finance/Insurance Occupations: Investment Management Relevant Work Experience: 7+ to 10 Years Career Level: Manager (Manager/Supervisor of Staff) Education Level: Bachelor's Degree Industry: Banking;Real Estate/Property Management;Financial Services Reference Code: Loan Admin 51