Member Services Consultant Phone Center

Member Services Consultant – Phone Center, Part-time

 

Foothill Federal Credit Union is looking for an enthusiastic and energetic Member Services Consultant to provide excellent service to our members in our Covina Phone Center.

 

Responsibilities include: Proactively create financial solutions that are in the best interest of the member/customerProcess and fund consumer loansRespond to member inquires and requests on account information, ATM/Debit card issues, statements, copies of checks, stop payments, quote rates and payoff on loans, wire transfers and Home Banking Accurately and professionally open share, checking, certificates, IRA’s and other depository service accounts Achieve established cross sell goalsActively support organizational goals and promotions

 Experience:Exceptional customer service skills Must enjoy working with the public and building service relationshipsAt least one year of credit union or banking experience required  Ability to read and understand credit reports and account recordsExcellent oral and written communication skillsAbility to handle multiple priorities and maintain high work qualityConsumer loan experienceBilingual Spanish helpful 

Proposed Work Schedule:

Monday - Thursday 12:30 p.m. - 5:00 p.m.

Friday 12:30 p.m. - 6:00 p.m.

 

Company Profile

Foothill Federal Credit Union (FFCU) is a non-profit, member-owned cooperative financial institution, serving school districts, hospitals and dozens of small businesses in the San Gabriel Valley, since 1958.  With over 18,000 members and $200 million in assets, FFCU is recognized by their members as an exceptional lending organization providing excellent share products, service, value, and convenience. 

 

In addition to an exciting work environment, as part of the Foothill Federal Credit Union team, we offer the following benefits:

 

·  Paid Time-off Days

·  10 Paid Holidays

·  401(k) Plan with a $1 for $1 Company Match up to 6%

·  Profit Sharing Program

·  Employer assisted Medical Plan

·  Incentive Awards and Recognition Programs

·  Employee Development Programs

·  Educational Reimbursement

·  2% Rate Reduction on selected Loans