Member Services Representative (Teller)

Position Title:Member Services Representative (Teller) Reports to:  Member Service Representative (Teller)Position Title:Member Service Representative (Teller) Reports to: Reports to: Manager, Branch Office; Assistant Manager, Branch Office; and Supervisor, Branch Office Position DescriptionTo provide members and prospective members the full range of services and products offered by Navy Federal Credit Union. Required Knowledge, Skills and Abilities Trainee *General experience in a clerical, technical or administrative position *Effective verbal and written communications skills *Effective interpersonal skills and the ability to deal tactfully and effectively with individuals in difficult situations *Ability to work accurately with numbers and perform basic mathematical calculations *Experience in a customer service position, preferably in a financial institution, which included duties such as operating and balancing a cash drawer and/or providing face-to-face customer assistance  *Ability to exercise judgment, logic, and initiative; to work independently; maintain confidentiality and demonstrate integrity *Skill in interpreting, understanding, and explaining written and oral regulations, instructions and procedures *Effective organization, time management, and problem solving skills that demonstrate the ability to meet deadlines, work productively and accurately, and manage multiple tasks *Ability to work in a high volume customer service environment *Familiarity in the use of a personal computer and associated software and the ability to navigate multiple screens on a PC  Target *Experience as a Member Service Representative in Branch Operations or in a similar member/customer service position which included duties such as opening new accounts and/or counseling consumers about financial accounts, products and services *General understanding of all applicable products and services with the ability to research and analyze account data to effectively resolve multiple types of account problems *Thorough understanding of electronic services such as ATMs, and automated phone and On-Line services *Demonstrated ability to exercise judgment, logic, integrity and initiative; to work independently; and maintain confidentiality *Demonstrated ability to understand and interpret written and oral instructions *Ability to assist lower level team membersDesired: *Knowledge of organizational policies, procedures, and practices *College coursework concentrating in finance, accounting, or business administration *Experience in a credit union environmentHours: (TBD)