Online Banking Support Agent

US-MO-Kansas City  City/Kansas City Job Category: IT/Software Development At UMB, you can count on more. It's a commitment that defines everything we do. And it's the reason why we've grown from a small storefront bank in 1913 to a multi-billion dollar holding company today. Building your career here means doing more for your customers. It means going above and beyond on a daily basis. And more than anything else it means being part of a tradition of excellence that is second to none. Of course, as much as we count on more from you, you can count on more from us. We provide the advantages you expect from a financial leader, and more. We provide the training, the support and the opportunities you need to grow in your career. Best of all, our culture is open, innovative and responsive to our associates.Job Description Responsibilities:As an Online Banking Support agent you will be part of the Online Banking Support group and train to administer quality technical support for our online banking customers. You will be trained on the following product lines: OnlineDirect, Money, Quicken, StatementLook, Federated, Business IVR, Trust Direct, and Verified by Visa. You will also be trained to manage the following types of calls: resolving customer?s questions, resetting passwords, opening online bill payment claims, basic technical issues, and Web Chat customers.Requirements:Although this position is technical in nature, customer service skills and excellent phone quality skills are essential for the successful candidate. There will also be an opportunity to blend your skills to assist on customer service calls in an overflow status, as well as proactively service our customers. Pay grade commensurate with experience. Requires Great work and attendance ethics. Good working knowledge of computer operation including Windows XP and Microsoft Office products is a must. Be proficient with Internet Explorer browser and a firm understanding of the Internet. Hours: Monday - Friday 1pm - 10pm. https://recruiter.kenexa.com/umb/cc/CCJobDetailAction.ss?command=CCViewDetail&ccid=bupJEdUjsTs%3D&job_REQUISITION_NUMBER=21413 . For more information about UMB, please visit our web site at www.umb.com. We are an Equal Opportunity Employer. M/F/D/V. UMB employs more than 3,000 associates and operates banking centers across Missouri, Illinois, Colorado, Kansas, Oklahoma and Nebraska. Subsidiaries of the holding company and our lead bank, UMB Bank, n.a., include an investment services group based in Milwaukee, and single purpose companies for brokerage services, consulting services and insurance. UMB offers a wide array of financial products and services for both individuals and businesses, including loans, trust and wealth management products, treasury management, financial counseling, investments, custody, brokerage services, credit cards, deposit accounts and much more. Our team of dedicated associates is proud to be part of a longstanding tradition of delivering the unparalleled customer experience, and showing customers they can count on more from UMB.