Operational Excellence Manager

Welcome to excitement and opportunity. Welcome to Toyota Financial Services (TFS). If you're a motivated individual, then TFS is the destination you've been looking for. Since 1983, TFS has grown from a small company of eight associates to more than 3000, with over $60 billion in managed assets, serving 2.3 million customers under the Toyota Financial Services and Lexus Financial Services market brands. At TFS, tomorrow means rising to the challenges of a changing marketplace by promoting a high-performance culture that will allow us to develop better solutions, programs, and services for both existing and new customers. Our commitment to delivering extraordinary customer care creates the trust and loyalty that drives our business. The Operational Excellence Office was created to help assist high-performing associates in executing effective and efficient changes within TFS through the use of advanced problem solving tools. As the Operational Excellence Manager, you will create impact by: -Managing multiple enterprise wide quality improvement projects (3-4 at a time) per year with significant aggregated direct costs savings. -Acting as a quality improvement technical expert by providing training, coaching, and mentoring to TFS Business Kaizen Coaches and new Kaizen/quality project leads. -Promoting the use of the latest/most effective quality and lean methodologies for cost measurement and productivity. -Ensuring appropriate and consistent use of Quality methods and standards. -Coordinating "Voice of the Customer" exercises to identify target settings for the process (the ideal state). -Assisting teams in developing Critical to Quality (CTQs) characteristics based on customer requirements by which the success of the project will be measured. -Leading cross functional teams to gather information surrounding the current work processes to clarify problem definition and break down process problems. -Providing subject matter expertise in the use of critical root cause analysis tools and helping project teams and management develop effective root cause hypotheses. -Leading project teams in measuring process data to confirm validity of root cause and the development of effective countermeasure to the problems identified. -Ensuring that approved recommendations/initiatives are implemented and monitoring results to measure if desired benefits are realized. -Ensure process owners and functional leaders are provided the business support required to develop and to implement process changes. -Assisting in developing the TFS Operational Excellence quality methodology, tools and templates. -Assisting in the development of the advanced TFS Operational Excellence (Kaizen) training material. -Partner with University of Toyota and TFS Global Best Practices to develop training curriculum on advanced Kaizen tools. The candidate who fills this position will work a 9/80 alternative schedule which means working 80 hours over nine calendar days, with the tenth day off. The day off will be alternating Fridays. Qualifications TFS is looking for individuals with strong business sense and practical expertise. Successful candidates must have: -Strong quantitative, analytical and statistical skills -Excellent interpersonal, communication, influencing and mentoring skills -Proven ability to influence others and drive meaningful change results -Demonstrated effective writing, public speaking, and training skills -Proven ability to demonstrate leadership, high personal standards, a high degree of creativity, ability to develop intellectual capital -Candidate must have strong lateral management and persuasive skills -Candidate must have the enthusiasm, ability and desire to work in an entrepreneurial environment that requiring all team members to multi-task and work "hands on" developing and implementing the framework for quality -Bachelor’s Degree in Engineering, Operations or similar field. MBA preferred -Automotive finance experience preferred. -Certified Six-Sigma Black Belt preferred. Toyota Financial Services rewards both individual and organizational results with well-balanced compensation, benefits and perquisite programs. Our associates, our enthusiasm, and our dedication are the foundation of our success. If you are ready for a new destination, we would like to hear from you. EOE. M/F/D/V. To learn more about us, please visit: www.toyotafinancial.com/careers To Apply for this position, please CLICK HERE