Private Label Commercial - Citicards - Kansas City (June 2008)

Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com Citi Inc. and its subsidiaries ("Citi") are equal opportunity employers M/F/D/V and do not discriminate on the basis of any legally protected status or characteristic.For immediate consideration, paste this URL into your web browser https://jobprescreen.citigroup.com to register for one of our Pre-Employment Assessment Sessions or simply join us at 7920 NW 110th Street, Kansas City, MO 64153.  Testing Every Tuesday and Thursday at 12:00 pm. Sign Up Today....Walk-Ins Are Always Welcome Qualified candidates will be scheduled for interviews (online resume submissions cannot be considered) Bring photo ID to check in Bring 7 years of work history to complete an application Testing will last approximately 4 hours  Negotiate with Commercial accountholders primarily through inbound/outbound contact to resolve account delinquency issues.  Responsible to resolve early-stage delinquent accounts through direct outbound customer contact.  Supports some functional overflow activity for Paper, Credit and Phones businesses  · Resolve early-stage, standard Bucket 1 - Bucket 2 delinquent accounts, through direct inbound/outbound customer contact for corporate, small business and school/government accounts. · Responsible for contacting customers and negotiating required payment arrangements to remove account from delinquency or reduce account delinquency level. · Effectively notate customer accounts to maintain accurate system record of customer/client contact. · Develop and maintain detailed knowledge of the requisite policies and procedures. · Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies. · Support some functional overflow volume as needed (basic cross-functional production work to include Paper, Credit and Phones). · Participate in site and functional teams, which may include process and procedure review teams and work environment improvement teams.  ·Utilize strong negotiation techniques to resolve customer concerns and obtain required payment commitments on commercial accounts. ·Understand corporate, small business and school/government organization hierarchies and billing methodologies to effectively resolve commercial account delinquency. ·Analyze customer situations and apply sound judgment to resolve the delinquency. ·Ability to use appropriate tools and technology to negotiate and influence customer behavior. ·Represent Citibank in a way that provides a positive customer experience. ·Ability to support as needed collection activities for more than one client, on more than one host system platform. ·Effectively communicate with internal and external customers. ·Ability to clearly and accurately notate customer accounts detailing customer/client inquiry. ·Ability to process high volume of customer/client inquiries in a fast paced environment. ·Basic PC skills, to include ability to navigate through multiple desktop and production screens.