Project Unit Manager - Customer and Enterprise Services

(Reference code: 0004RU) Status: Full Time, Employee Location: Irving, TX 75014 Job Category: Administrative/Clerical Career Level:Experienced (Non-Manager) Job Description: The Allstate Corporation is the nation’s largest publicly held personal lines insurer. A Fortune 100 company, with $156 billion in assets, Allstate sells 13 major lines of insurance, including auto, property, life and commercial. Allstate also offers retirement and investment products and banking services. Allstate is widely known through the “You’re In Good Hands With Allstate®” slogan. Allstate was founded in 1931 and became a publicly traded company in 1993.Job Profile for Unit Manager Position — MBRQ Positions Needed:  1  Work Hours:  8:00 am — 4:30 pm (Must be flexible with hours in order to support the needs of the Regional offices & Allstate Claims Department)  Start Date:  TBD    The purpose of this division, PCCSO Support is to support the Allstate claims force with the processing of back office claims functions.  This team, MBRQ (Medical Bill Resolution Queue) handles exceptions from the imaging of medical bills.  The MBRQ partners with Home Office, ACS (a third party vendor who images medical bills) and Field claim offices in order to provide responsive and cost efficient operational support to Allstate’s claims department, and ultimately the claims customer.  Currently MBRQ team processes multiple exception types including Provider, Claim/Claimant, and Third Party as well as several others. The scope of this job is to provide support and oversight for the employees and processes in order to achieve business and customer service goals for PCCSO Support.  As a manager you will be responsible for people management, employee development & morale, project management, process management and client relationships. Job duties & responsibilities:  (may include but not limited to the following)-  Leads front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and helping direct workflow. -  Complete performance management reviews with each employee using quality reviews, feedback, and coaching to ensure all team members achieve the required performance standards.-  Identify employee development needs and recommend learning opportunities through education and job assignments.-  Communicate job expectations and adhere to corporate policies and procedures-  Creates a positive and satisfying work environment through the use of recognition, empowerment, listening, valuing diversity, and promoting an environment that supports work/life balance. -  Leads and or participates in the implementation of projects including recording key measurements and identifying opportunity areas within processes & projects.  As well as assists with the documentation of project progress and communicates progress to employee group and leadership team.-  Provides information to employees and management and creates reports, proposals and business cases. -  Ensure that internal controls are properly implemented and adhered to.-  Respond to internal customer inquiries-  Build and maintain relationships with all internal and external business partners and customers.Skills required:-  Strong communication skills — verbal & written-  Strong interpersonal & leadership skills-  Strong organizational skills and attention to detail-  Strong decision making skills-  Analytical & technical skills-  Customer service skills-  Multi-tasking skills Experience required:Minimum of 2 — 3 years management experienceKnowledge of Insurance, or Claims practices  Experience preferred:Minimum of 2 — 3 years of operations experienceExperience in Insurance, Financial, or Banking Industry, Experience with the Allstate claims department  SAP and Mainframe knowledge  Next Gen general knowledgeSarbanes-Oxley Self Assessments knowledge Education: College Degree - Preferred