Quality Analyst: Customer Service Trainer/Coach

AMERICA’S MOST CONVENIENT BANK! BE AT THE CENTER OF IT! As one of the nation’s fastest-growing banks, Commerce Bank understands that our Call Center Team Members are CRITICAL to our overall success. We value providing our Customers with best WOW! Service in the industry and that all starts when they contact our Call Center with questions about their accounts.  We offer outgoing, talented and friendly people like you the chance to achieve all your current and future career goals. We offer flexible schedules, an exciting professional environment and  impressive performance incentives. Best of all, we focus on satisfying our Customers and turning them into FANS, and you won’t find any pressure to cross-sell here. You owe it yourself to see what Commerce has to offer. You’ll want to BE AT THE CENTER OF IT! As Commerce Bank continues to grow our branch network we must also expand our Call Center operation to insure that all our new FANS receive or Legendary WOW! Service.   Centralized Call Center Quality AnalystMount Laurel, NJ  Quality Analyst Responsibilities: Development of assigned Call Center Team Members Support HR in recruitment efforts Assist in transitioning  new hires from training to call center floor. Manage the Nesting program: coaching, evaluation, feedback Maintaining acceptable Customer Service standards Continued training and development as needed Quality Analyst Requirements: Bachelors Degree or equivalent professional experience required Prior quality assurance, training/facilitation experience Strong presentation and communication skills Desire to coach and develop staff Strong Customer Service orientation Strong multi-tasker Must demonstrate strong energy and drive Ability to flourish in an unpredictable fast-paced environment.   Follow these easy steps to Apply: Go to commerceonline.com Click on the “Join our Team” link at bottom of page. Click the “Other Commerce Bank Opportunities” button. View the list of openings and apply to those that interest you. (This position is listed under the Call Center job Category) EOE, m/f/d/v. Drug testing and background check are required.