Sales & Service Banker - On-line CSR 2 - Evenings

Job Description: Do you: Have a passion for sales and customer service? Want an opportunity to be part of a new, exciting and growing position on a competitive sales team? Enjoy inquiring about, and uncovering customers' needs in order to promote the benefits of Wells Fargo s products and services? Enjoy providing valuable information on how our products/services will meet the needs of our consumers, and then most importantly asking for their business? Have a strong desire to meet and exceed goals?Bring your passion for sales and service to our dynamic, ever-changing Internet Services world. We need your ability to clearly communicate via telephone to our 10 million plus internet banking customers. Our representatives are the first point of contact with potential and current customers and play an important role in our business. They are responsible for assisting customers with a wide range of inquiries related to online financial products and services. They provide superior customer service and sales through building rapport, recognizing customer s expressed and unexpressed needs, and personalize recommendations for product and service referrals.Shifts: Full Time or Part Time Evening or day shift schedules between the hours of 9am - 12am. Schedules will include at least one weekend day, if not both. Training will be full time for 8 weeks and then can be full or part time for another 6 weeks.Salary Range: $13.80 - $15.10 per hour based on experience plus a monthly incentive compensation plan. Minimum Qualifications: 1 -2 years customer service and sales experience, a proven track record of success in a customer oriented environment where you assisted customers by listening, teaching, matching needs with solutions. Ability to recognize sales opportunities, provide exceptional customer satisfaction; retain and grow our customer’s banking relationships. Strong PC skills including ability to troubleshoot problems related to the Internet.Detail-oriented and able to multitask while responding to customer inquiries.Excellent written and verbal communication skills, advanced organizational and problem solving skills.Ability to adapt to and embrace change with a flexible, positive attitude. Preferred Skills: Experience in a call center, financial services or related industry. How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteID=1&Opening=3213028 We do not acknowledge the Online Application.WELLS FARGO IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER M/F/D/V. Email this job |