Sales and Service Banker- Doral Branch

 

SOME SEE A BANK. WE SEE YOUR DREAM CAREER!

Banco Popular North America (BPNA) is a full service community bank with a focus on delivering exceptional customer service. BPNA provides commercial and relationship banking services, offering a wide array of credit and deposit products to both individual and business clients through 140 branches located in New York, New Jersey, Florida, Texas, Illinois and California. We are a subsidiary of Popular, Inc., a 114-year old financial services company operating in the United States, the Caribbean, and Central America, with assets of $48 billion.

Our vision incorporates a passion for customers, a promise to community, a partnership among coworkers, and a commitment to shareholders. Banco Popular North America was named one of the Best Employers in South Florida for 2007 and 2008 by the South Florida Business Journal.


We are looking for a Sales and Service Banker to join our dynamic branch in Doral. In this position you will be responsible for the sale of bank products and services to meet all of the needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability and customer engagement.


In this position you will:

 Build effective relationships and trust with clients and potential clients by listening to and uncovering their needs and educating them about the bank products and services that are most appropriate for their situation. Adhere to general bank regulatory procedures including BSA/AML as it pertains to 'know your customer'. Conduct data gathering interview either in person or by phone with client or prospect, complete Mini-FiNAP, schedule meetings, then discuss product or service recommendations. Pro-actively seek information from clients and prospective clients to understand possible changing situations, needs and desired benefits and evaluate product or service alternatives, update Mini-FiNAP as applicable. Establish and maintain thorough prospect file, review and access on a scheduled basis to present new products, services, rate promotions, campaigns, etc. Respond effectively to customers requesting to close their accounts, determine reason for dissatisfaction and offer possible alternatives. Collect, analyze and secure all necessary documentation for the successful opening of accounts and notify supervisor of any suspicious or questionable documents. Apply newly gained knowledge, skill or technique to current work and share successes with other team members. Keep updated on changes to banking environment, bank competition and customer's business environment. Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account features. Support marketing campaigns and product launches; modify sales techniques to achieve sales results. Maintain own sales goals and status in achieving them. Complete daily two-part plan: 1) Evaluate how to attain more business from existing clients, and 2) Plan to attract new clients.

 

To join our team, you will need: Complete knowledge of bank products/services as they relate to transaction processing and referrals, all procedures/policies and basic office equipment (inclusive of computer operations relevant to performing tasks). Ability to positively interact with customers in difficult and demanding situations. Excellent oral communication and mathematical skills. Ability to assimilate and apply new job related information in a timely manner. Ability to work on multiple tasks accurately. Exhibit adaptability in a team oriented environment. High School diploma or equivalency with anticipation of continuing education towards degree, combined with at least two years related experience.

 

Through our program of Total Rewards, we offer employees a comprehensive program of benefits, career development, reward & recognition and work/life resources designed with your needs in mind.

At BPNA, We Make Dreams Happen for our People, our Customers, and our Communities.

Join BPNA and pursue your dreams.


 

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