Senior Application Support Specialist

Requisition Number:  85551


Position Title:  Senior Application Support Specialist


Position Type:  Full-Time


Position Category:  Information Technology


Relocation:  No


Job Description: 

The purpose of this position is to primarily support complex banking applications; provide the best in class and most cost effective technical solutions for applications support, issue resolution, production support, application integration and related application support activities to meet RBC business and technical requirements. The incumbent also ensures that appropriate technical support processes, production support, and integration is performed and that solutions are effectively migrated to production with minimal or no interruption to the Bank.

This position adds value:
- By maintaining cost effective and efficient processes for managing application support solutions consisting of RBC USA client-server banking application components, and any other assigned application support . This also includes technical procedures as well as the coordination of the parties involved to ensure consistency, and to minimize duplication of effort.
- Through centralized control and communication, to avoid negative impacts on application users and proactive assistance on problem management investigation.
- Through centralized provisioning and capacity planning, to avoid negative impacts and provide more effective management.
- Maintain standards that are in place today for the supported Client-Server technologies and applications


Requirements: 

Core Competencies (Expert Knowledge):
- Application Support, technical support (UNIX and Windows) experience of 3-5 years
- Technology solution advocate

*Fidelity Touchpoint experience is highly desired*


Key Job Specific Competencies:
- Achievement Motivation
- Analytical Thinking
- Problem Management Resolution
- Teamwork & Co-operation
- Adaptability
- Information Seeking
- Self-Confidence
Required Skills/ Competencies/ Attributes:
Achievement Motivation, Analytical Thinking, Communication skills


Key Accountabilities: 

- Primarily accountable for the overall performance, integration, support and maintenance of complex and multi-facet technology that includes but not limited to the following:
o Branch Banking applications
o Banking back office applications
o File transfer applications and tools
Operating systems as they interact with applications; Unix and Windows
- Maintain and support assigned applications.
- Assist in application integration testing based on business and technical requirements
- Adhere to Change Management and Problem Management Processes
- Maintain all Problem Resolution Procedures, and operational manuals
- Provide consultation services on supported platform
- Multiple Vendor management
- 2nd level Support
o On call 24/7 support via Blackberry
o Primary technical lead for problem resolution/root cause determination to meet the committed SLA timelines


Experience:  Minimum 3 years


Education:  BA/BS


Accreditations: 


Skills: 


Minimum Salary:  Not Available Maximum Salary:  Not Available


We thank all interested candidates however only those selected for an interview will be contacted.

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=491716-3-483