Service Coordinator

 

CONNEX CREDIT UNION

 

300 million dollar Credit Union seeking a driven individual to assist in leading the teller line at one of our eight branches in improving our members’ lives. Maintaining strong operational functionality imperative.  Responsible for helping drive branch growth and strong member service.  Must have ability to manage multiple projects simultaneously and deliver results. Excellent sales leadership and teamwork skills essential.  We provide competitive salaries and excellent benefits.  Please send your resume, position, location and salary requirements.

 

 

KEY RESPONSIBILITIES:  includes the following, and other duties may be assigned.

 

 

1.  Delivers high quality service to members as defined by our Service Promises:I will be knowledgeable regarding your request.I will treat you with the highest standards of professionalismI will deliver accuracy in all of my work.I will make it simpler, faster and friendlier for you to do business with us.I will identify your financial needs and recommend a solution that will improve your financial life.

 

2.  Explains value of credit union membership to prospective and current members.

3.  Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems, and explaining policies and procedures to members.

4.  Ensures that staff are trained and cross-trained in all phases of their particular jobs to ensure quality service to members.

5.  Insures that tellers accurately process and record all member requests with proper documentation and according to policy.

6.  Responsible for the accurate balancing of daily drawers for entire teller line.  Also, investigate teller losses and report as required.

7.  Maintain knowledge of all state and federal regulations that are applicable to the transactions performed in the cashier/teller area.

8.  Adhere to all Credit Union policies and procedures.

9.  Serve as vault teller for the credit union, which includes ordering the cash from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining full vault security, and balancing vault and ATM cash.

10.  Insures teller’s daily work is balanced, verified and documented before turning over to the accounting department.

11.  Prepares a daily deposit for branch with proper documentation.

12.  Oversee proper availability of daily cash, official checks and traveler’s checks.

13.  Oversee work schedules for full time and part time employees in the teller area to ensure proper service to members.

14.  Continues training of new tellers once released to the branch according to the training plan.

15.  Prepares with tellers, performance review and improvement plans and submits to Cashier as required.

 

 

SUPERVISORY RESPONSIBILITIES:

 

Under the direction of the Vice President of Member Services, assists in the performance evaluations, motivation and discipline of any member service representatives on the teller lines.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

·  Shown commitment to providing quality service to members in current position.

·  High degree of responsibility and integrity

·  Strong communication skills

·  Satisfactory attendance

·  Previous Supervisor Experience or Training

·  Well-rounded knowledge of the Credit Union and or lending industry, regulations and operation.

·  Strong organizational skills

·  Excellent interpersonal skills

·  Demonstrate high degree of diplomacy

·  Sound judgment skills

·  Works well independently

·  Ability to clearly and effectively communicate verbally and in writing to superiors, subordinates and members

·  Ability to problem solve in a concise, logical and timely manner

·  Promotes positive behaviors and cooperation among peers and staff through example

·  Bondability required

·  Knowledge of applicable federal rules and regulations.

 



EMPLOYMENT REQUIREMENTS:Continued education through selected training coursesAfter hours meetings requiredWindows 2000, Microsoft Word & Excel skills40 hours per week, some Saturdays