Supervisor - Check Cashing Booth

Supervisor - Check Cashing Booth: Global Cash Access, Inc has an immediate opening at our check cashing booth in the Fortune Bay Casino in Tower, Mn.  

 

This position is responsible for the overall supervision, performance and development of employees in a casino gaming environment providing financial services to patrons.  Responsibilities will include enforcement of company policies and procedures, daily transaction / inventory reconciliation, maintenance of acceptable accounting practices, and assistance with customer check cashing transactions as needed. Will ensure compliance with Title 31 reporting requirements and must maintain a positive working relationship with casino management.  Incumbent will process operations-related administrative paperwork, complete weekly performance reports, and ensure that all employees are kept current on policies and procedures.  This is a full-time, on-call position and requires carrying a mobile phone. 

 

Drug test and background check required. Competitive salary and benefits. Apply at http://www.globalcashaccess.com  and Fax resume’ to M. Davis 866 575 4476 or email resume to mdavis@gcamail.com .

 

 

Responsibilities

 Oversees booth operations to include cashing checks for casino customers and processing of Global Cash Access products, interviewing, hiring, scheduling, and approval of employee timesheets.  Responsible for overall customer service levels, including training and adherence to published customer service standards.Ensures budget maintenance with a goal of minimizing expenses and controlling variances to their lowest possible levels.Supervises the daily processing of work and oversees the balancing and control of the assigned funds distributed to cashiers and seniors, verify MTL logs and CTR’s and fax appropriate paperwork to company headquarters.  Ensures funds in safe are physically counted and verified at least once daily by a supervisor or senior cashier on duty.  Safe counts require dual verification that must be recorded on the Daily Safe Balance Sheet, which is sent to the GCA Accounting department following the close of each business day.  All such dual verifications should involve one employee that does not have knowledge of the safe combination or possess key access to the safe.Monitors cashier workstations to reduce customer delay and improve customer service.Responsible for the scheduling of booth staff with a goal of minimizing overtime, employee reviews, training, goal setting, and recommendation to hire or terminate. Ensures compliance of Title 31, training and supervision, and licensing as needed by the regulatory authority.Assists with account management, building and maintaining relationships with the property staff and management.Ensures the booth supplies are ample but not overfilled, compiles reports, verifies employee time records, and prepares payroll.Ensures bank deposits are completed on a daily basis adhering to all policies and procedures as outlined in the Booth Operations Policies and Procedures manual.  Where applicable, ensures that the bank receives all deposits in a timely manner.Maintains excellent communication with management and employees regarding all aspects of their duties. Performs other related duties, as assigned by management.

 

Requirements

 High School Diploma required.  Some college highly preferred.2 to 3 years supervisory and training experience.2 to 3 years large volume cash handling experience (bank of at least $10,000) in a casino, banking or retail environment required.  Experience balancing and control of assigned funds.Working knowledge of Title 31 requirements with the ability to be licensed by governing regulatory agency as applicable.Flexibility to work nights, weekends, and/or holidays as needed in a 24/7 gaming environment.Strong customer service and interpersonal skills with a professional attitude in dealing with the public.Positive, respectful and friendly attitude toward customers, employees, vendors and management.  In addition, the individual must be able to exhibit good judgment and communicate in a clear and concise manner.