Tele-Banker

Bright Future.

 

In a rut at work?  Consider ESL- and a job with a real future.  Because how far you go here is entirely up to you.  As a $3.4 billion financial institution with more than 285,000 members, and 19 branch locations, ESL is one of the largest and most progressive federal credit unions in the country.  We are known for valuing people and sharing our success with our employees. 

 

Consider an opportunity with an organization that was recently recognized as one of Training Magazine’s “Top 125” companies in 2007 and 2008 as well as for the sixth year in a row recipient of "Rochester's Choice Awards" by the Democrat & Chronicle readers as Rochester’s “favorite bank/trust company”.

 

We offer a very generous compensation and benefits package including health, dental, life, 401(k), pension, vacation, paid holidays, profit sharing, and more.   Part-time employees that work 28 hours/week or more are offered the same medical and dental cost shares as full time employees.

 

Due to our continued success, ESL is always on the lookout for talented people to join our team.  We are now seeking Tele-Bankers to deepen member relationships through counsel, promotion, and cross sell of ESL products and services.

 

This position is accountable for providing quality service and sales by handling inbound and outbound telephone calls in a call center environment, including acquiring, maintaining, and deepening member relations cross selling ESL products and services.

 

Principal Accountabilities

 Establish and maintain positive member relations via telephone by answering questions, resolving member issues, complaints or errors, and making operational or procedural recommendations to improve member satisfaction, as needed, according to company policyMeet or exceed individual goals for loans, shares and ISLLC lead referral by identifying opportunities on inbound calls, prospecting through outbound calling, and building / managing member relationships, utilizing the book of business as a resource  Adhere to company and departmental policies with regards to attendance, daily schedules, call handling expectations, timesheet preparation, and all pertinent sales reports  Demonstrate ESL core values and contribute towards teamwork by working cooperatively with other ESL departments, attending and participating in sales meetings and other ESL functions, and acting as a mentor to less experienced team membersDevelop and maintain a strong working knowledge of ESL’s products, services, and company and compliance policies

 

Position Requirements

 Minimum one year in sales/service in the financial services or comparable industryExtremely comfortable working with computers using word processing, spreadsheet software and a variety of applications in a windows environmentStrong, effective communication skillsStrong analytical, problem solving, and decision making abilitiesAbility to perform multiple functions in a fast-paced working environmentFlexibility in work schedulePeople & team orientedUnderstanding of banking products & services preferred

 

Please visit our website at www.esl.org to review current openings or click on the link below to apply directly to one of the Tele-Banker opportunities.

 

https://www.ultirecruit.com/ESL1000/jobboard/ListJobs.aspx?__VT=ExtCan

 

ESL Federal Credit Union is an Equal Opportunity Employer.