Teller I (Chicago - Bucktown Area)

   Teller I   General Summary

Responsible for handling the daily financial transactions between customers and the Bank.  Also processes mail, maintains account records, and refers business opportunities to appropriate personnel.  Is responsible for balancing each day’s transactions and verifying cash totals.

 

Essential Functions

1)  Represents the bank to the customer in a courteous, professional manner, and provides prompt, efficient, and accurate service in processing transactions.

 

2)  Processes a variety of account transactions.  Receives cash and negotiable instruments for deposit, inspects and verifies negotiable instruments, verifies cash amounts received, accepts withdrawal authorizations, verifies signature, investigates account holds, and obtains necessary authorizations.  Ensures accuracy of cash amounts paid out, prepares checks or money orders.

 

3)  Promotes bank services by making referrals to appropriate personnel.  Suggests the use of safe deposit boxes, traveler’s checks, and so forth.

 

4)  Receives payments for such loans as mortgage, installment, and commercial, ensuring that payments equal the amount due.  Enters payments received into the bank’s records via on-line terminal.

 

5)  Complies with all federal, state and bank regulations/laws as appropriate for the job function.

 

6)  Remains alert to suspicious behavior and reports such behavior to security/management personnel as appropriate.  Remains calm in the event of a robbery and follows bank procedures to safeguard customers and staff.

 

7)  Adheres to established approval limits.

 

Additional Responsibilities

· Prepares form letters.

· Substitutes as needed for other bank personnel.

· Performs related duties as assigned.

 

Qualifications

Ø  High School diploma or equivalency.

Ø  Six months to one year cash handling and customer service experience preferred

Ø  Strong interpersonal skills.

Ø  Good mathematical aptitude and attention to detail to facilitate daily balancing.

Ø  Able to operate on-line teller terminal & standard office equipment, (i.e., adding machine)

Ø  Strong people skills