Teller Supervisor - Shrewsbury

REFERENCE CODE: RBMOS08002_301 LOCATION: Shrewsbury Teller Supervisor - Shrewsbury Our Most Valuable Asset? Our People. Dollars and cents aren't our only focus. At First Bank, we're about people. The type of people who are talented, responsible and seek rewarding careers. We encourage our employees to help us build a productive atmosphere of both personal and corporate growth. The result? Outstanding career paths for our employees; the best possible service for our customers; and a strong financial institution that represents trust, dignity and integrity.Why First Bank?· We’re not for sale! We’ve been First Bank since 1910 and we’re going to stay that way· We trust our employees to achieve great things and we will work with you to develop your professional career· We empower employees, fostering an entrepreneurial spirit that embraces self-responsibility without the pitfalls of micro-managementAlthough we're one of the largest privately owned banks in the nation, we’d like to be better known as your friendly bank down the street. The First Bank team is made up of the people who make up our community. Become a part of our dynamic and growing company and make an impact in the following role:Teller SupervisorIn this dynamic role, your primary responsibility will include accepting and processing customer transactions. You will provide prompt, courteous and efficient service and proactively refer clients to appropriate sales staff. As the Customer Service Supervisor, you will be accountable for the achievement of operational and sales/referral objectives and job expectations. You will assist in managing and leading your team by performing the following duties:· Coach/train Customer Service Representatives, including explaining transaction policy and procedures · Resolve customer concerns and issues when the next level of authority is needed· Provide supervisory override approval for certain transactions within authority limits · Perform audits of individual teller drawers· Announce company communications and policy changes as needed· Ensure and is held accountable for the audit integrity, risk management and security of the branch· Assign and schedule staff to ensure optimum service coverage, even distribution of the workload and appropriate project delegation· Attend Regional Operations meetings and then disseminate/implement information as appropriate· Review teller work for accuracy and ensure the staff’s balancing performance meets balancing standards· Place holds on accounts when appropriate and advise customers of the funds availability· Act as branch cash vault custodian and/or negotiables custodian while adhering to branch cash limits· Quote rates, terms and fees on products and services and provide product disclosures· Assist in the planning of and participation in branch sales meetings We are seeking talented individuals with the following qualifications:· High School diploma or general education degree (GED)· One+ years previous financial services/banking experience and/or training required· At least six months previous management/supervisory experience required· Effective selling, cross-selling and referral skills· Excellent verbal and written communication skills· Comprehensive knowledge of financial products and servicesEOE M/F/D/VJob Level: 3-5 years