Training Administrator - CSCE Owings Mills, MD

Welcome to excitement and opportunity. Welcome to Toyota Financial Services (TFS). If you are a motivated individual, then TFS is the destination you have been seeking. Since 1983, TFS has grown from a small company of eight associates to more than 3000, with over $43 billion in managed assets, serving 2.3 million customers under the Toyota Financial Services and Lexus Financial Services market brands. At TFS, tomorrow means rising to the challenges of a changing marketplace by promoting a high-performance culture that will allow us to develop better solutions, programs, and services for both existing and new customers. Our commitment to delivering extraordinary customer care creates the trust and loyalty that drives our business. As a Training Administrator, you will be responsible for the following: · Identifying, implementing, and facilitating Customer Service Center training programs through application of sound training principles, philosophies, programs and standards. · Development and content improvement of all skill-based training curriculum for the Administrative Services, Customer Service, Collections and Inventory Control Departments. · Conducting needs analyses, diagnosing learning needs, identifying training gaps, and designing training that will improve associate performance. · Supporting associates on-the-job performance with Job Aides, Desk Guides, and training interventions for each functional business area. · Conducting training evaluations to assess successful skills/knowledge transfer. · Researching, driving, and managing new technology initiatives, including eLearning training, knowledge management systems, online performance support tools, and learning management systems. · Developing strategy, designing training, and playing a collaborative role with the Project Revolution Department, including Siebel and Spectrum. Qualifications TFS is looking for individuals with strong business sense and practical expertise. Successful candidates must possess the following skills/experience: · Bachelor’s degree in Business Management, Speech/Communication, Education, Writing or related field, or equivalent related work experience. · Five or more years of experience in the captive automotive finance or insurance industry preferred · Two or more years of experience in training and curriculum development preferred. · Proficiency with Microsoft Office applications. · Problem solving, analytical skills are essential. · Must be an effective communicator, both verbal and written skills. · Must be a self-starter, highly organized, able to multi-task, and work in a collaborative, team environment. · Must be able to maintain an effective learning environment for up to 15 associates. · Must be able to travel up to 25% of time and work varied hours. · Must possess knowledge of the Gramm-Leach-Bliley Act and its impact in the call center environment. Toyota Financial Services rewards both individual and organizational results with well-balanced compensation, benefits and perquisite programs. Our associates, our enthusiasm, and our dedication are the foundation of our success. If you are ready for a new destination, we would like to hear from you. EOE. M/F/D/V. To learn more about us, please visit: www.toyotafinancial.com/careers To Apply for this position, please CLICK HERE